Support Engineer - Workplace Technology Services
Location:
Slough, Berkshire, United Kingdom About ONNEC Group:
ONNEC Group is a leading independent technology partner and global integrator, with over 30 years of experience and an 800+ team of global experts, specializing in providing end-to-end connectivity solutions that propel organizations everywhere. We offer a complete solution for business connectivity, from structured cabling to managed services. We are a rapidly growing organization. Finding and retaining the highest caliber of people is fundamental to our success. We work hard to create a challenging, supportive, and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity, and inclusion in the workplace. Role Overview:
The Support Engineer - Workplace Technology Services is a highly visible infrastructure role that requires a commitment to providing a high-quality service to meet customer project demand. This role requires working a 12-hour, 4 on 4 off shift pattern (Days and nights 7-7). Your place of work will rotate between two main client sites, one based in Slough, Berkshire, and one based in Farringdon, London. Responsibilities:
Build, Rack, and Stack Network and Server hardware in Data Centre Halls and co-locations and provide connectivity. Perform Network Hardware break-fix activities (e.g., replacing power supplies, modules, fans). Monitor the client’s ticket system and ensure tickets are assigned and completed within SLA. Carry out all types of patching/jumpering, including voice & data, copper & fibre. Conduct testing and fault finding on Copper and Fibre Cabling Infrastructure using modern testers. Carry out all types of Copper Voice and Data terminations as required by the ONNEC portfolio of cabling systems. Audit and document existing cabling installations and desktop configurations. Compile patching schedules as required and utilize Cable Management Software for patching planning. Provide connectivity support to desktop users. Maintain accurate records of all stock delivered and used, advising the line manager of any requirements. Carry out surveys and update drawings and schedules. Qualifications:
Experience working in a Data Centre and office environment. Experience in an Installation, Moves Adds and Changes environment (IT Hardware deployment). Experience in structured cabling installation, fault finding, and testing with fluke test equipment. Good knowledge of structured cabling standards and cable types (FTP, UTP & Optical Fibre). Self-starter, organized, detail-oriented, with the ability to work independently and as part of a team. Strong prioritization skills and multitasking ability. Ability to work under pressure. Knowledge of Asset Management Systems and Ticketing Systems. An understanding of complex change management and service delivery processes. Ability to lead/supervise shift activities. If you feel you have the required skills and experience, click
apply
now to be considered for our
Support Engineer - Workplace Technology Services
– we’d love to hear from you!
#J-18808-Ljbffr
Location:
Slough, Berkshire, United Kingdom About ONNEC Group:
ONNEC Group is a leading independent technology partner and global integrator, with over 30 years of experience and an 800+ team of global experts, specializing in providing end-to-end connectivity solutions that propel organizations everywhere. We offer a complete solution for business connectivity, from structured cabling to managed services. We are a rapidly growing organization. Finding and retaining the highest caliber of people is fundamental to our success. We work hard to create a challenging, supportive, and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity, and inclusion in the workplace. Role Overview:
The Support Engineer - Workplace Technology Services is a highly visible infrastructure role that requires a commitment to providing a high-quality service to meet customer project demand. This role requires working a 12-hour, 4 on 4 off shift pattern (Days and nights 7-7). Your place of work will rotate between two main client sites, one based in Slough, Berkshire, and one based in Farringdon, London. Responsibilities:
Build, Rack, and Stack Network and Server hardware in Data Centre Halls and co-locations and provide connectivity. Perform Network Hardware break-fix activities (e.g., replacing power supplies, modules, fans). Monitor the client’s ticket system and ensure tickets are assigned and completed within SLA. Carry out all types of patching/jumpering, including voice & data, copper & fibre. Conduct testing and fault finding on Copper and Fibre Cabling Infrastructure using modern testers. Carry out all types of Copper Voice and Data terminations as required by the ONNEC portfolio of cabling systems. Audit and document existing cabling installations and desktop configurations. Compile patching schedules as required and utilize Cable Management Software for patching planning. Provide connectivity support to desktop users. Maintain accurate records of all stock delivered and used, advising the line manager of any requirements. Carry out surveys and update drawings and schedules. Qualifications:
Experience working in a Data Centre and office environment. Experience in an Installation, Moves Adds and Changes environment (IT Hardware deployment). Experience in structured cabling installation, fault finding, and testing with fluke test equipment. Good knowledge of structured cabling standards and cable types (FTP, UTP & Optical Fibre). Self-starter, organized, detail-oriented, with the ability to work independently and as part of a team. Strong prioritization skills and multitasking ability. Ability to work under pressure. Knowledge of Asset Management Systems and Ticketing Systems. An understanding of complex change management and service delivery processes. Ability to lead/supervise shift activities. If you feel you have the required skills and experience, click
apply
now to be considered for our
Support Engineer - Workplace Technology Services
– we’d love to hear from you!
#J-18808-Ljbffr
