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Slough, Berkshire, United Kingdom ONNEC Group is a leading independent technology partner and global integrator, with over 30 years of experience and an 800+ team of global experts, specializing in providing end-to-end connectivity solutions that propel organizations everywhere. From structured cabling to managed services, our end-to-end services provide infrastructure that can be completely relied on. Design. Build. Deploy. Optimize. We offer a complete solution for business connectivity. We are a rapidly growing organization, and finding and retaining the highest caliber of people is fundamental to our success. We work hard to create a challenging, supportive, and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity, and inclusion in the workplace. Workplace Technologies Support Engineer
is a highly visible role that requires commitment to providing a high-quality service to meet customer demand. The role is required to deliver IMAC, iMACD, and Breakfix Incident Management Services. The duties range from small alterations such as patching and fault finding to performing large-scale equipment relocations, including new installs, decommissions, moves, and maintenance functions. WTS Engineers
will report to the local Campus Manager/Supervisor and Schedulers. What you’ll be doing as our Workplace Technologies Support Engineer: Manage and deliver mid-size projects. Build, rack, and stack network and server hardware in the data center and provide connectivity. Monitor the client’s ticket system and ensure tickets are assigned and completed within SLA (Service Now and other Process and Asset Management Tools). Perform network hardware break-fix activities, replacing DIMM, HDD, SSD, battery, motherboards, network cards, power supplies, modules, fans, etc. Be available 24/7 for escort in the datacenter. Handle break-fix incidents, tasks, changes, and SLA. Utilize cable management software as required for patching planning. Troubleshoot circuit connections and carry out testing and fault finding on copper and fiber cabling infrastructure. Carry out all types of patching, including voice & data, copper & fiber. Deal with fiber ingestion sheets. Manage elevation and patch plans. Configure ILO and static IP addresses in servers and patching servers. Conduct surveys and update drawings and schedules. Provide weekly reports to the datacenter manager. Perform stock counts for cables and optics. Handle shipping, receiving, and RMAs. Maintain housekeeping and storage. What we’re looking for in our Workplace Technologies Support Engineer: Experience working in a banking or corporate IT environment. Experience in workplace technology installations, moves, adds, changes, and decommissioning. Experience in structured cabling installation, fault finding, and testing with Fluke test equipment. Self-starter, organized, detail-oriented, with the ability to work independently as well as part of a team. Prioritization skills and multitasking ability. Ability to work under pressure. Thorough knowledge of asset management systems. Thorough knowledge of ticketing systems. Thorough understanding of complex change management and service delivery processes. Ability to mentor and train new starters on all systems, processes, and procedures. Ability to approve/sign off training modules. Ability to lead/supervise shift activities. Satisfactory skills matrix score. If you feel you have the required skills and experience, click
apply
now to be considered as our
Workplace Technologies Support Engineer
– we’d love to hear from you!
#J-18808-Ljbffr
Slough, Berkshire, United Kingdom ONNEC Group is a leading independent technology partner and global integrator, with over 30 years of experience and an 800+ team of global experts, specializing in providing end-to-end connectivity solutions that propel organizations everywhere. From structured cabling to managed services, our end-to-end services provide infrastructure that can be completely relied on. Design. Build. Deploy. Optimize. We offer a complete solution for business connectivity. We are a rapidly growing organization, and finding and retaining the highest caliber of people is fundamental to our success. We work hard to create a challenging, supportive, and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity, and inclusion in the workplace. Workplace Technologies Support Engineer
is a highly visible role that requires commitment to providing a high-quality service to meet customer demand. The role is required to deliver IMAC, iMACD, and Breakfix Incident Management Services. The duties range from small alterations such as patching and fault finding to performing large-scale equipment relocations, including new installs, decommissions, moves, and maintenance functions. WTS Engineers
will report to the local Campus Manager/Supervisor and Schedulers. What you’ll be doing as our Workplace Technologies Support Engineer: Manage and deliver mid-size projects. Build, rack, and stack network and server hardware in the data center and provide connectivity. Monitor the client’s ticket system and ensure tickets are assigned and completed within SLA (Service Now and other Process and Asset Management Tools). Perform network hardware break-fix activities, replacing DIMM, HDD, SSD, battery, motherboards, network cards, power supplies, modules, fans, etc. Be available 24/7 for escort in the datacenter. Handle break-fix incidents, tasks, changes, and SLA. Utilize cable management software as required for patching planning. Troubleshoot circuit connections and carry out testing and fault finding on copper and fiber cabling infrastructure. Carry out all types of patching, including voice & data, copper & fiber. Deal with fiber ingestion sheets. Manage elevation and patch plans. Configure ILO and static IP addresses in servers and patching servers. Conduct surveys and update drawings and schedules. Provide weekly reports to the datacenter manager. Perform stock counts for cables and optics. Handle shipping, receiving, and RMAs. Maintain housekeeping and storage. What we’re looking for in our Workplace Technologies Support Engineer: Experience working in a banking or corporate IT environment. Experience in workplace technology installations, moves, adds, changes, and decommissioning. Experience in structured cabling installation, fault finding, and testing with Fluke test equipment. Self-starter, organized, detail-oriented, with the ability to work independently as well as part of a team. Prioritization skills and multitasking ability. Ability to work under pressure. Thorough knowledge of asset management systems. Thorough knowledge of ticketing systems. Thorough understanding of complex change management and service delivery processes. Ability to mentor and train new starters on all systems, processes, and procedures. Ability to approve/sign off training modules. Ability to lead/supervise shift activities. Satisfactory skills matrix score. If you feel you have the required skills and experience, click
apply
now to be considered as our
Workplace Technologies Support Engineer
– we’d love to hear from you!
#J-18808-Ljbffr
