ITOC Support Engineer
Business:
Information Technology
Company Location:
Dockland
Salary:
33,300 GBP/ year
Office working
All applicants must have an eligible visa for working in the UK.
Job Description:
As a 24x7 shift engineer at IT Operation Centre (ITOC), you will act as the 1st and 2nd level support, playing a crucial role in the early recovery of Network, Mobile services, IoT services, and customers' services in the event of faults and trouble. You will carry out a variety of technical tasks to meet or exceed customers' expectations by liaising with vendors, carriers, Mobile Operators, third-parties, and other related organisations. You will contribute to delivering new services and products from an operational perspective, execute tasks assigned by the Line Manager, and contribute to building a strong team. All tasks must be delivered in a professional and timely manner to ensure customer satisfaction.
Requirements:
Knowledge and proficiency in MS Office (Excel, Word, PowerPoint, and Visio).
Knowledge and proficiency in maintenance and installation of network infrastructure, security, server, or virtualization.
Fluent English language skills required (verbal and written).
Ability to investigate and source answers to various service portals, tickets, emails, and telephone enquiries.
Proven customer service experience at all customer levels.
Flexible approach, able to work outside of normal working hours when requested.
Strong time management, multitasking, and organisational skills.
Good communication with customers, colleagues, and related 3rd party vendors.
A valid CCNP/CCNA, JNCIP certification, IoT/mobile networking experience will be an advantage.
Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers.
Strong work ethic and reliable time keeping and attendance.
Ad hoc requests from your Line Manager.
#LI-JACUK #citylondon
#J-18808-Ljbffr
Business:
Information Technology
Company Location:
Dockland
Salary:
33,300 GBP/ year
Office working
All applicants must have an eligible visa for working in the UK.
Job Description:
As a 24x7 shift engineer at IT Operation Centre (ITOC), you will act as the 1st and 2nd level support, playing a crucial role in the early recovery of Network, Mobile services, IoT services, and customers' services in the event of faults and trouble. You will carry out a variety of technical tasks to meet or exceed customers' expectations by liaising with vendors, carriers, Mobile Operators, third-parties, and other related organisations. You will contribute to delivering new services and products from an operational perspective, execute tasks assigned by the Line Manager, and contribute to building a strong team. All tasks must be delivered in a professional and timely manner to ensure customer satisfaction.
Requirements:
Knowledge and proficiency in MS Office (Excel, Word, PowerPoint, and Visio).
Knowledge and proficiency in maintenance and installation of network infrastructure, security, server, or virtualization.
Fluent English language skills required (verbal and written).
Ability to investigate and source answers to various service portals, tickets, emails, and telephone enquiries.
Proven customer service experience at all customer levels.
Flexible approach, able to work outside of normal working hours when requested.
Strong time management, multitasking, and organisational skills.
Good communication with customers, colleagues, and related 3rd party vendors.
A valid CCNP/CCNA, JNCIP certification, IoT/mobile networking experience will be an advantage.
Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers.
Strong work ethic and reliable time keeping and attendance.
Ad hoc requests from your Line Manager.
#LI-JACUK #citylondon
#J-18808-Ljbffr
