Up to 35 hours per week (Monday to Sunday)
Full time
Working at Scope
Be a disability gamechanger 35 days holiday per year (full time equivalent) Discounts at gyms, restaurants and more Job Description
About the job
What the job is for
To raise money to support disability charity Scope’s work, by: Effectively managing the day-to-day running of the shop, staff, and volunteers. Maximising sales and keeping shop expenses down. Your manager
The retail area manager. People you’ll manage
Assistant shop managers and a team of shop volunteers. Other Scope staff you’ll work with
The area manager, divisional support manager, other shop managers, drivers, and operational and support staff. People you’ll work with outside Scope
Customers, volunteers, drivers, local businesses, community organisations, employment services like job centres, volunteer providers, and the Probation Service. Budget responsibility
Each shop has its own budget, set by the area manager. Key Objectives
Actively promote Scope and its services within the community. Support disabled customers, volunteers, and staff by creating an inclusive environment to shop, volunteer, and work. Ensure the shop makes a significant profit to support Scope’s work. Lead the team to deliver excellent customer service. Maintain a safe, clean, and welcoming shop environment. Adopt a hands-on approach to managing shop operations, including the staff and volunteer team. Drive volunteer recruitment, training, and retention to ensure adequate staffing. Leadership
Drive sales by helping the shop team effectively manage stock. Identify trends and opportunities to promote Scope, the shop, and stock donations in the local community. Be an excellent role model and create a positive environment so that shop team members feel motivated and valued. Promote customer service best practices, providing guidance, feedback, and coaching to the shop team. Discuss training needs and performance issues with the area manager. Participate in area meetings, retail events, and training. Ensure daily admin and financial tasks are carried out in line with Scope cash and security policies. Take responsibility for safeguarding and health and safety, including reports, risk assessments, and other checks. Shop trading
Continually improve the shop’s performance, meeting or exceeding income targets including the sale of donated and new goods, corporate donations, cash appeals, Gift Aid, raffles, and rags. Drive stock generation, processing, security, collection, and preparation. Meet shop floor density and quality targets. Maintain a safe, clean, and welcoming shop environment, with attractive stock displays, according to Scope’s shop standards. Ensure the back of house is safe and pleasant for staff and volunteers. Comply with Scope’s policies and procedures, particularly regarding shop security, safeguarding, and health & safety regulations. Other tasks
Cover other local shops when necessary. Inform the Area Manager or other appropriate manager(s) of any concerns. Complete any other reasonable tasks your manager requests. Move and sort large quantities of stock, sometimes in confined or limited spaces. Scope’s values
Be a Disability Gamechanger, acting, behaving, and communicating in line with Scope’s values. We are courageous, pioneering, connected, open, and fair. Contact us
If you have any questions, please get in touch.
#J-18808-Ljbffr
Be a disability gamechanger 35 days holiday per year (full time equivalent) Discounts at gyms, restaurants and more Job Description
About the job
What the job is for
To raise money to support disability charity Scope’s work, by: Effectively managing the day-to-day running of the shop, staff, and volunteers. Maximising sales and keeping shop expenses down. Your manager
The retail area manager. People you’ll manage
Assistant shop managers and a team of shop volunteers. Other Scope staff you’ll work with
The area manager, divisional support manager, other shop managers, drivers, and operational and support staff. People you’ll work with outside Scope
Customers, volunteers, drivers, local businesses, community organisations, employment services like job centres, volunteer providers, and the Probation Service. Budget responsibility
Each shop has its own budget, set by the area manager. Key Objectives
Actively promote Scope and its services within the community. Support disabled customers, volunteers, and staff by creating an inclusive environment to shop, volunteer, and work. Ensure the shop makes a significant profit to support Scope’s work. Lead the team to deliver excellent customer service. Maintain a safe, clean, and welcoming shop environment. Adopt a hands-on approach to managing shop operations, including the staff and volunteer team. Drive volunteer recruitment, training, and retention to ensure adequate staffing. Leadership
Drive sales by helping the shop team effectively manage stock. Identify trends and opportunities to promote Scope, the shop, and stock donations in the local community. Be an excellent role model and create a positive environment so that shop team members feel motivated and valued. Promote customer service best practices, providing guidance, feedback, and coaching to the shop team. Discuss training needs and performance issues with the area manager. Participate in area meetings, retail events, and training. Ensure daily admin and financial tasks are carried out in line with Scope cash and security policies. Take responsibility for safeguarding and health and safety, including reports, risk assessments, and other checks. Shop trading
Continually improve the shop’s performance, meeting or exceeding income targets including the sale of donated and new goods, corporate donations, cash appeals, Gift Aid, raffles, and rags. Drive stock generation, processing, security, collection, and preparation. Meet shop floor density and quality targets. Maintain a safe, clean, and welcoming shop environment, with attractive stock displays, according to Scope’s shop standards. Ensure the back of house is safe and pleasant for staff and volunteers. Comply with Scope’s policies and procedures, particularly regarding shop security, safeguarding, and health & safety regulations. Other tasks
Cover other local shops when necessary. Inform the Area Manager or other appropriate manager(s) of any concerns. Complete any other reasonable tasks your manager requests. Move and sort large quantities of stock, sometimes in confined or limited spaces. Scope’s values
Be a Disability Gamechanger, acting, behaving, and communicating in line with Scope’s values. We are courageous, pioneering, connected, open, and fair. Contact us
If you have any questions, please get in touch.
#J-18808-Ljbffr
