Grace's is looking for an organised and friendly Shop Supervisor to join our small team in Grace's Bakery Yarmouth. If you enjoy customer facing roles and working on your feet then this could be the role for you!
Job Role:
Supporting the Manager in the day to day running of the Yarmouth store and covering the Manager in their absence
Opening and closing the shop
Key holding
Cash handling including cashing up and change ordering
Ordering and stock rotation
Serving customers and ensuring they are aware of allergen information
Using an espresso machine to make hot drinks
Preparing and serving food
Supporting their team to deliver excellent customer service
Ensuring compliance with food hygiene standards and maintaining a 5 star hygiene rating
Promote customer loyalty scheme and monthly deals/discounts
Support with rota planning
Responding to and acting on absence notification, including participating in absence management procedures
Role modelling the expectations set out in the company handbook
Contributing to the monitoring of performance and providing feedback and training
Flexibility to support at other stores where needed
We're looking for someone who:
Has previous experience in a supervisory position
Is comfortable working on their feet in customer facing roles
Is confident when leading teams, motivating staff and solving problems on the spot
Is resilient to change and problem solving, maintaining a positive approach
Has experience in a food or retail environment
Is organised and has an eye for detail
Is reliable and enthusiastic
Hours, Pay and Training:
24 - 48 Hours a week
Minimum of 3 days per week, maximum of 6 days per week when required for sickness and holiday cover
Mondays to Saturdays
7.30am – 4.15pm (with potential to finish at 6pm if covering at our Newport branch)
£12.00 per hour
Benefits:
Employee Assistance Programme
Staff Discount for Grace’s Bakery
Chamber of Commerce Discounts for a range of IOW businesses
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