The following are the core responsibilities that can be expected of the role. There may be, on occasion, a requirement to carry out other tasks depending upon factors such as workload and staffing levels.
To answer telephone calls and reception desk queries promptly and professionally.
To coordinate appointment requests for urgent, same day, future, and home visit appointments.
To resolve a wide variety of patient queries received by telephone, in person, and in writing, including prescriptions, medications, service contacts, specialist referrals, test results, scans, and x-rays.
To identify urgent matters and refer to the clinical team/duty doctor as appropriate.
To accurately update and monitor patient records including recording appointments, registration and removal of patients, change of address, and correspondence sent/received.
To deal with patient concerns and complaints in a calm and professional manner.
To facilitate attendance at clinics/review appointments by assisting with routine monitoring and recalls using telephone calls, emails, and letter writing.
To liaise with other healthcare professionals, secretaries, and administration teams regarding coordinating patient care.
To assist the practice teams with clerical and administrative duties as may be reasonably required, including reports, registrations, recalls, process reviews, letter writing, scanning, read coding, and auditing.
To keep up to date with practice information including policy and procedure changes, staff rotas, alerts, and service provisions.
To work as a positive and supportive team member, providing cover for similar posts as required.
We aim to try our best to respond to all applications individually, but please note that if you have not heard from us within 10 days of submitting your application, then please assume you were not successful.
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