Skills Coach - Customer Service
£26,000 - £30,000Plymouth based
As a purpose-driven organisation, we’re all about the ‘why’.
Babington is committed to developing better futures: for individuals, organisations, and society.
For us that means developing skills and creating opportunity for individuals and
organisations to perform at their very best. Summary of role You will be responsible for coaching and mentoring learners working towards the successful and timely achievement of their learning programme. Creating and maintaining cohesive and communicative relationships with learners and employers. Providing blended
academic and pastoral advice, guidance and support, ensuring a safe and conducive working environment. Responsibilities Manage and facilitate interactive, immersive & engaging interactions including 121 sessions, virtual group sessions, digital learning interventions forums and chat sessions to your learners. Adapt Babington’s learning journey blueprint (where required) to fulfil the requirements of our clients, learners and stakeholders which enrich and compliment the customer experience. Provide in-depth coaching and mentoring support and advice throughout the learning journey and End Point Assessment through an effective use of coaching frameworks Liaise with Specialist Trainers to facilitate formative and summative assessment of learners’ skills and knowledge. Promote and embed Equality and Diversity, Safeguarding, British Values, Prevent and Health and Safety to all learning sessions. Compile and maintain all learner documentation on the relevant e-portfolio system to reflect learner’s characteristics, meet quality standards and funding compliance, along with demonstrating progression. Skills and Experiences Grade A-C GCSE in English and Maths or equivalent Customer Service qualification or substantive customer service experience Level 3 Award in Education & Training (or equivalent) teaching qualification or willingness to acquire Knowledge of the Awarding Organisations, End Point Assessment Organisation, Funding Bodies, Ofsted and other regulatory arrangements. Benefits Tailored Induction Programme Professional Development My Babington Rewards Bupa Healthcare Plan 25 Days annual leave plus Bank holidays Additional annual leave purchase scheme Employer Pension contribution Employee Mortgage Service Well-being Centre We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate. Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work. All
offers of employment are subject to relevant vetting checks, including successful completion of an appropriate check through the Disclosure & Barring Service. We are innovators in Education and Training so why not apply now and join us in Developing Better Futures.
Babington is committed to developing better futures: for individuals, organisations, and society.
For us that means developing skills and creating opportunity for individuals and
organisations to perform at their very best. Summary of role You will be responsible for coaching and mentoring learners working towards the successful and timely achievement of their learning programme. Creating and maintaining cohesive and communicative relationships with learners and employers. Providing blended
academic and pastoral advice, guidance and support, ensuring a safe and conducive working environment. Responsibilities Manage and facilitate interactive, immersive & engaging interactions including 121 sessions, virtual group sessions, digital learning interventions forums and chat sessions to your learners. Adapt Babington’s learning journey blueprint (where required) to fulfil the requirements of our clients, learners and stakeholders which enrich and compliment the customer experience. Provide in-depth coaching and mentoring support and advice throughout the learning journey and End Point Assessment through an effective use of coaching frameworks Liaise with Specialist Trainers to facilitate formative and summative assessment of learners’ skills and knowledge. Promote and embed Equality and Diversity, Safeguarding, British Values, Prevent and Health and Safety to all learning sessions. Compile and maintain all learner documentation on the relevant e-portfolio system to reflect learner’s characteristics, meet quality standards and funding compliance, along with demonstrating progression. Skills and Experiences Grade A-C GCSE in English and Maths or equivalent Customer Service qualification or substantive customer service experience Level 3 Award in Education & Training (or equivalent) teaching qualification or willingness to acquire Knowledge of the Awarding Organisations, End Point Assessment Organisation, Funding Bodies, Ofsted and other regulatory arrangements. Benefits Tailored Induction Programme Professional Development My Babington Rewards Bupa Healthcare Plan 25 Days annual leave plus Bank holidays Additional annual leave purchase scheme Employer Pension contribution Employee Mortgage Service Well-being Centre We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate. Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work. All
offers of employment are subject to relevant vetting checks, including successful completion of an appropriate check through the Disclosure & Barring Service. We are innovators in Education and Training so why not apply now and join us in Developing Better Futures.
