SME Client Manager

POSITION SUMMARY Within the Employer Health Organisation, this position is responsible for managing a portfolio of Small/Medium Enterprise (SME) clients and executing retention and growth targets. Additionally, it involves developing strong relationships with clients and brokers by delivering exceptional service through anticipating their needs, challenges, and providing sound solutions. This role works closely with internal stakeholders and matrix partners to ensure overall delivery of service for clients and is accountable for meeting client and broker expectations. Reports to : Account Manager (IC) Manager DUTIES AND RESPONSIBILITIES Responsible for meeting retention and growth goals for your respective portfolio of clients. Overall day-to-day servicing of client needs, resolving issues, solving problems, and delivering on commitments made to clients and brokers. Develop and maintain sound relationships through a consultative approach with clients and brokers, identifying gaps, opportunities, and problem resolution. Communicate new initiatives, enhancements, changes to processes, and regulatory landscapes. Proactively engage in upsell conversations to drive growth across your portfolio and contribute to ANP goals. Ownership and accountability of all enquiries/escalations from your clients and brokers. Engage in face-to-face meetings with clients and brokers. Maintain renewals and upsell activity within SF.com. ROLE REQUIREMENTS/ATTRIBUTES FOR SUCCESS Minimum of 2 years’ experience in Account Management or Sales preferred. Demonstrated experience with influencing, negotiating, organizational, and prioritization competencies required to effectively communicate and interact with all levels and functions within the organization and with external partners. Experience in delivering client-focused solutions based on customer needs. Strong presentation skills. Sound problem-solving skills. Ability to work well under pressure. Ability to travel. Strong written and verbal communication skills. Experience in data collation and statistical analysis. Strong interpersonal skills. Ability to take ownership and demonstrate initiative. Capable of prioritizing workloads to meet tight deadlines. High attention to detail. Competency Section Action Oriented Instills Trust Being Resilient Directs Work Communicates Effectively Balances Stakeholders Customer Focus Please send in your CV for immediate review. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email:

SeeYourselfEMEA@cigna.com

for support. Do not email

SeeYourselfEMEA@cigna.com

for an update on your application or to provide your resume as you will not receive a response.

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