Social Media & Digital Analyst (Research Manager Level) – Global Agency

Are You Passionate About Turning Data into Impactful Insights? At True Global Intelligence (TGI), our intelligence and analytics team, we are driven by the power of research and data. Our work uncovers critical insights that help businesses understand people, markets, media, and industries. Whether helping clients innovate for the future or providing solutions to today’s challenges, we are a trusted partner for Fortune 500 companies seeking to thrive in a data-driven world. Our team is steeped in internet culture, energized by social media, and skilled in leveraging digital data to unlock meaning across audience segments and industries. We craft innovative research, measurement, and evaluation strategies, collaborating with clients and agency teams to deliver excellence. The Role As a Social Media & Digital Analyst (Research Manager level), you will lead the end-to-end execution of social and digital analytics projects. Working closely with clients and internal teams, you’ll transform complex data into actionable insights that inform strategy and create impact. Key Responsibilities include: Data Collection and Analysis: Monitor and analyze performance metrics across social and digital platforms (e.g., Facebook, Instagram, LinkedIn, TikTok). Track engagement trends and audience behavior, identifying actionable insights. Build and maintain real-time KPI dashboards. Escalate timeline, budget, or data quality issues to account Directors as needed. Reporting and Insights: Deliver detailed reports on campaign performance, including ROI analysis and audience sentiment. Present insights and recommendations to clients and internal teams. Stay ahead of platform algorithm updates, emerging trends, and competitive benchmarks. Strategic Contributions: Collaborate with creative, content, and strategy teams to translate data into impactful strategies. Identify growth opportunities by analyzing audience and market trends. Recommend innovative tools and methodologies to elevate analytics capabilities. Approximately 80% of your time will be spent on client work, with the remaining 20% focused on new business and agency initiatives. About You You’re a data-savvy professional with a passion for social media and digital analytics. You thrive in a collaborative environment, love solving problems, and excel at turning data into actionable insights. What You Bring: Experience: at least 3+ years in social analytics or marketing analytics, with a focus on earned and owned media; paid media analytics is a bonus! Technical Expertise: Proficient in Sprinklr, social listening tools (e.g., TalkWalker, Brandwatch), audience tools (e.g., Audiense), and influencer tools (e.g., Tagger). Social Media Knowledge: Deep understanding of platforms like Instagram, LinkedIn, and TikTok, including native analytics and algorithm insights. Project Management Skills: Proven ability to prioritize, meet deadlines, and manage multiple projects. Analytical Skills: Strong deductive reasoning, with the ability to translate complex data into clear recommendations. Communication: Excellent written and verbal skills; adept at presenting insights to technical and non-technical audiences. Bonus Skills: Familiarity with paid media tools, Google Analytics, and audience research tools like GlobalWebIndex. Why Join Us? An award-winning, globally recognized agency where creativity, inclusivity, and impact thrive. With accolades like PRWeek’s Global Agency of the Year and being EY’s twice-certified National Equality Standard recipient, we’re passionate about delivering excellence while fostering a workplace where everyone belongs. Professional Growth: Access to industry leading tools and strengths-based learning frameworks, in-house coaching, and career-defining work. Global Opportunities: Be part of multi-market campaigns and explore global mobility opportunities. Hybrid Flexibility: Enjoy a balance between remote work and our vibrant Bankside office. Well-being Perks: On-site yoga, massages, and wellness programs, plus private BUPA medical cover, including virtual GP access, fertility, and menopause support. Holiday: 25 days annual leave plus your birthday off, time off between Christmas and New Year, and the option to buy-back additional days. Work-Life Balance: Sabbaticals, family-friendly policies, and support for outside passions. Financial Support: Competitive pension contributions, life assurance, personal finance clinics, and cycle-to-work schemes. Culture & Community: Join employee resource groups, volunteer programs, and enjoy regular team events, from quizzes to rooftop yoga and social gatherings. How to Apply If you’re ready to take the next step in your career and have the skills, experience, and passion analytics, we want to hear from you. Applicants must be eligible to work in the UK and able to commute to our Bankside office at least three days per week. We will always treat your data in the strictest confidence. For further information our Data & Privacy policy is located on our website. Please let us know if you need any adjustments made throughout the recruitment process. #LI-Hybrid

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