Soft Services Manager - Blackfriars, London - £30p/h
Have you previously managed a team of soft services staff and are looking to take the next step in your career? CBW are looking for an experienced Soft Services Manager to join a fantastic team based near Blackfriars, London.
Brief overview:
Monday - Friday 8am - 5pm Temporary position with opportunity for a permanent position £60,000 per annum (£28-30p/h) Must have experience managing a team of soft services staff (porters, cleaners, etc) Experience within the medical and clinical field would be a bonus Position Concept:
To provide proactive customer-focused management and delivery of all soft services functions. We are looking for a positive, experienced, client-centric individual with great communication, interpersonal, and leadership skills. Punctual and well-presented, team enthusiast with excellent attention to detail. Our client is a newly opened 9-story Life Sciences environment, bringing central London pathology into one place. Duties to include: People management of site dedicated cleaning, porterage, helpdesk, and security personnel. Management of team working patterns and rotas, including overtime, absences, annual leave, and sickness. Responsible for arranging cover to ensure operations are always fully staffed. Robust waste stream management and reporting for Clinical, General, Recycling, and Confidential waste compliance WTN. Oversee team input to ELogs CAFM system management, ensuring updates for reactive works and completing routine PPM required for governance and performance review. Prioritize workload in line with contractual SLA / KPIs in relation to individual tasks. Subcontractor lead for relevant Soft Services led contracts, including but not limited to lab coat laundry, waste stream (including Clinical Waste), Occupational health, and consumables. Ensure compliance with Health & Safety legislation and site procedures are always implemented and operated to. Regular review of onsite requirements and schedules to ensure the team is enabled to adapt and conduct their roles to excellent standards. This includes cleaning schedules and daily duty refinements. Carry out routine internal audits and support stakeholders with external audits as required. Support Account Manager with strategic planning and innovation development to enhance services across service lines. Active input and collaboration in client governance meetings led by Account Manager. Handle and escalate situations proactively with customer sensitivity. Team Collaboration: external and internal stakeholder engagement to ensure embedded trust, efficient execution, and successful completion of tasks. Personal Specification: Previous experience in soft FM (minimum 2 years). Proven people management experience. Strong leadership skills – active motivator. Life science sector knowledge (desirable). Strong literacy and numeracy skills. Commercial and financial awareness. Excellent IT literacy skills (Outlook, Word, Excel, PowerPoint). H&S trained (IOSH/NEBOSH). Waste Management (clinical waste desirable). Experience of working on client (CAFM) management systems. Ability to make effective decisions quickly, multitask, and effectively prioritize workload. Adaptable to changes in volume, patterns, and priority levels. Capable of working under pressure.
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Have you previously managed a team of soft services staff and are looking to take the next step in your career? CBW are looking for an experienced Soft Services Manager to join a fantastic team based near Blackfriars, London.
Brief overview:
Monday - Friday 8am - 5pm Temporary position with opportunity for a permanent position £60,000 per annum (£28-30p/h) Must have experience managing a team of soft services staff (porters, cleaners, etc) Experience within the medical and clinical field would be a bonus Position Concept:
To provide proactive customer-focused management and delivery of all soft services functions. We are looking for a positive, experienced, client-centric individual with great communication, interpersonal, and leadership skills. Punctual and well-presented, team enthusiast with excellent attention to detail. Our client is a newly opened 9-story Life Sciences environment, bringing central London pathology into one place. Duties to include: People management of site dedicated cleaning, porterage, helpdesk, and security personnel. Management of team working patterns and rotas, including overtime, absences, annual leave, and sickness. Responsible for arranging cover to ensure operations are always fully staffed. Robust waste stream management and reporting for Clinical, General, Recycling, and Confidential waste compliance WTN. Oversee team input to ELogs CAFM system management, ensuring updates for reactive works and completing routine PPM required for governance and performance review. Prioritize workload in line with contractual SLA / KPIs in relation to individual tasks. Subcontractor lead for relevant Soft Services led contracts, including but not limited to lab coat laundry, waste stream (including Clinical Waste), Occupational health, and consumables. Ensure compliance with Health & Safety legislation and site procedures are always implemented and operated to. Regular review of onsite requirements and schedules to ensure the team is enabled to adapt and conduct their roles to excellent standards. This includes cleaning schedules and daily duty refinements. Carry out routine internal audits and support stakeholders with external audits as required. Support Account Manager with strategic planning and innovation development to enhance services across service lines. Active input and collaboration in client governance meetings led by Account Manager. Handle and escalate situations proactively with customer sensitivity. Team Collaboration: external and internal stakeholder engagement to ensure embedded trust, efficient execution, and successful completion of tasks. Personal Specification: Previous experience in soft FM (minimum 2 years). Proven people management experience. Strong leadership skills – active motivator. Life science sector knowledge (desirable). Strong literacy and numeracy skills. Commercial and financial awareness. Excellent IT literacy skills (Outlook, Word, Excel, PowerPoint). H&S trained (IOSH/NEBOSH). Waste Management (clinical waste desirable). Experience of working on client (CAFM) management systems. Ability to make effective decisions quickly, multitask, and effectively prioritize workload. Adaptable to changes in volume, patterns, and priority levels. Capable of working under pressure.
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