Software Support Analyst, Applications Support, COR7051

Software Support Analyst, Applications Support, COR7051 This is a great time to join an established, niche software house, based just outside Witney, West Oxfordshire as a Software Support Analyst. The Role The Software Support Analyst / Application Support Analyst will be joining a company that is well-established with a strong product range (mission-critical, browser-based software developed predominantly in C#, ASP.NET MVC, JavaScript and SQL Server) used by market leading companies across the globe. The role will involve providing proactive, personable support to users of the software over the phone and via email. This includes accurately logging calls via a helpdesk system, basic troubleshooting/investigation of issues, escalating reported faults where required, and keeping customers updated on the status of their calls. Working fully onsite in beautiful offices in the heart of the countryside, the Software Support Analyst / Application Support Analyst will be part of a company that recognizes the importance of a work-life balance, with flexible working options available to match your needs and commitments. What experience do I need? Previous experience in a helpdesk support environment - including with ticketing systems - is preferred Technical curiosity coupled with basic troubleshooting skills Strong, proactive customer service and communication skills Any basic SQL experience would be an advantage I want to do that! If you have any questions or would like to chat about this excellent Software Support Analyst / Application Support Analyst position and company, please call or email me, as I would love to hear from you! If you think this role could be right for you and you would like to learn more, then please apply now! Software Support Analyst / Application Support Analyst Corriculo Ltd acts as an employment agency and an employment business.

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