Software Support Analyst (Hybrid)
- £25,000 per annum - Hull
Principal IT are proud to be supporting a well-known digital services provider in Hull that is looking for a Software Support Analyst to join their team. In this role, you will play a vital part in supporting their future strategy. They are looking for someone who thrives in a fast-paced environment, loves troubleshooting, and has a passion for IT that extends beyond the screen.
Key Responsibilities:
Desktop support assistance and internal support Responsible for technical setup of internal software products Highlight potential sales opportunities within the client's environment Talking to clients through a series of actions, either face to face, over the telephone, emails, or ticketing system, and recording all actions. Identification & qualification of issues Taking ownership and resolving queries or escalating to other team members and/or suppliers to work together on issues. Responding within agreed time limits, rapidly establishing a good working relationship with customers and other professionals. Identify when a solution needs to be charged and escalate accordingly, completing required documentation where necessary.
Essential Skills:
Experience of dealing with customers in a support environment Strong fault-finding techniques Basic understanding of scripting languages (SQL/VisualBasic/Javascript) Basic understanding of the project lifecycle Experience working with ticketing systems Flexible, self-motivated, and ambitious.
Experience in any of the following software products would also be beneficial: Document Management Intelligent Capture Electronic Forms Robotic Process Automation Output Management Business Intelligence
The Package:
If successful, our client is offering a salary of £25,000, a favorable holiday allowance, a company-contributed pension scheme, and many more benefits.
How to Apply:
If you are interested in hearing more about this Software Support Analyst vacancy or interested in applying for the role, please email me or contact Principal IT directly on LinkedIn.
INDGH
#J-18808-Ljbffr
- £25,000 per annum - Hull
Principal IT are proud to be supporting a well-known digital services provider in Hull that is looking for a Software Support Analyst to join their team. In this role, you will play a vital part in supporting their future strategy. They are looking for someone who thrives in a fast-paced environment, loves troubleshooting, and has a passion for IT that extends beyond the screen.
Key Responsibilities:
Desktop support assistance and internal support Responsible for technical setup of internal software products Highlight potential sales opportunities within the client's environment Talking to clients through a series of actions, either face to face, over the telephone, emails, or ticketing system, and recording all actions. Identification & qualification of issues Taking ownership and resolving queries or escalating to other team members and/or suppliers to work together on issues. Responding within agreed time limits, rapidly establishing a good working relationship with customers and other professionals. Identify when a solution needs to be charged and escalate accordingly, completing required documentation where necessary.
Essential Skills:
Experience of dealing with customers in a support environment Strong fault-finding techniques Basic understanding of scripting languages (SQL/VisualBasic/Javascript) Basic understanding of the project lifecycle Experience working with ticketing systems Flexible, self-motivated, and ambitious.
Experience in any of the following software products would also be beneficial: Document Management Intelligent Capture Electronic Forms Robotic Process Automation Output Management Business Intelligence
The Package:
If successful, our client is offering a salary of £25,000, a favorable holiday allowance, a company-contributed pension scheme, and many more benefits.
How to Apply:
If you are interested in hearing more about this Software Support Analyst vacancy or interested in applying for the role, please email me or contact Principal IT directly on LinkedIn.
INDGH
#J-18808-Ljbffr
