Software Support Lead

Our client is revolutionising retail operations with cutting-edge AI-powered computer vision solutions. They are seeking a Software Support Lead to join their team. This role offers the opportunity to work on innovative projects shaping the future of retail, providing third-line support to customers and collaborating closely with engineering teams. If you thrive in technical problem-solving, enjoy delving into application-level details and are excited to work with cutting-edge AI technology, this could be the role for you. SOFTWARE SUPPORT LEAD - AI COMPUTER VISION SYSTEMS Salary: up to £80K DOE Location: Manchester City Centre (1 day a week on-site) What you'll do: Act as a key resource for third-line support, resolving escalated, deeply technical issues related to software stack in collaboration with the engineering teams. Investigate application-level errors by reviewing logs, analysing metadata and identifying potential root causes. Work directly with engineering to understand and resolve issues in the codebase. Document and track support cases to ensure timely closure and knowledge base enhancement. Examine video footage, application logs and AI metadata to diagnose performance anomalies. Identify trends in system behaviour and collaborate with engineering to propose fixes or enhancements. Create detailed operational and performance reports based on system data. Highlight application successes, limitations and opportunities for optimisation. Share actionable insights with product and commercial teams to inform decision-making and customer engagement. Provide real-world feedback to engineering and product teams to enhance system reliability and functionality. What you bring: Proven experience in a senior software support role. Comfortable and professional in front of customers. Significant hands-on experience with programming languages such as Go, Python or similar. Knowledge of software engineering principles and best practices. Strong problem-solving skills with a technical and analytical mindset. Proficiency in analysing data, including video and metadata, to extract meaningful insights. Excellent communication skills, able to explain technical problems to non-technical stakeholders. Willingness to adapt working hours to meet customer and operational demands. What sets this company apart: Our client is at the forefront of AI technology, offering a collaborative environment where innovation thrives. They provide opportunities to work on projects that are shaping the future of retail. Alongside a competitive salary and benefits package, they offer career development and professional growth opportunities. What's next: Ready for a new challenge? Apply now if you're excited about working with cutting-edge AI technology! Apply Today by clicking on the link! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

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