As a Solutions Analyst III team member in the TII Payments Technology Testing Team in the Corporate & Investment Bank line of business, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Responsibilities:
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm. Improve operational stability and availability through participation in problem management. Monitor production environments for anomalies and address issues utilizing standard observability tools. Assist in the escalation and communication of issues and solutions to the business and technology stakeholders. Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure. Effectively manage incidents, taking ownership until closure, providing regular updates and minimizing downtime/disruption. Support start of day, end of day checks and any intraday checks. Provide end-to-end application or infrastructure service delivery to enable successful business operations of the firm. Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability. Assist in the monitoring of environments for anomalies and address issues utilizing standard observability tools (i.e., Geneos, Dynatrace, Splunk). Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders. Qualifications:
Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud. Exposure to observability and monitoring tools and techniques. Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework. Able to triage, debug and troubleshoot complicated distributed applications requiring deep knowledge of running SQL queries and investigating log files using Unix command prompt. Experience working in a relational database environment (e.g., SYBASE, ORACLE, DB2). Oracle, SQL, Unix (commands, scripting). ITIL Process knowledge. Able to take application support ownership of 7+ distributed applications. Working experience in one or more general purpose programming languages (Java, Python, Bash). Proficiency in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Geneos, Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. Hands-on experience working in K8s environment with expertise in running K8s command. Practical cloud native experience. Preferred Qualifications:
Knowledge of one or more general purpose programming languages or automation scripting. J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments, and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm. Improve operational stability and availability through participation in problem management. Monitor production environments for anomalies and address issues utilizing standard observability tools. Assist in the escalation and communication of issues and solutions to the business and technology stakeholders. Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure. Effectively manage incidents, taking ownership until closure, providing regular updates and minimizing downtime/disruption. Support start of day, end of day checks and any intraday checks. Provide end-to-end application or infrastructure service delivery to enable successful business operations of the firm. Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability. Assist in the monitoring of environments for anomalies and address issues utilizing standard observability tools (i.e., Geneos, Dynatrace, Splunk). Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders. Qualifications:
Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud. Exposure to observability and monitoring tools and techniques. Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework. Able to triage, debug and troubleshoot complicated distributed applications requiring deep knowledge of running SQL queries and investigating log files using Unix command prompt. Experience working in a relational database environment (e.g., SYBASE, ORACLE, DB2). Oracle, SQL, Unix (commands, scripting). ITIL Process knowledge. Able to take application support ownership of 7+ distributed applications. Working experience in one or more general purpose programming languages (Java, Python, Bash). Proficiency in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Geneos, Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. Hands-on experience working in K8s environment with expertise in running K8s command. Practical cloud native experience. Preferred Qualifications:
Knowledge of one or more general purpose programming languages or automation scripting. J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments, and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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