Position Title:
Spa Therapist Reports To:
Spa Director POSITION OVERVIEW Provide a consistently excellent and professional treatment service to guests, operating to Company Standards, following procedures and protocols specified. Provide all guests with Home Care advice with a focus on product recommendation. ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS (Please note Guest includes male and female resident guests, members, Spa Day guests and external treatment clients) To have impeccable personal presentation at all times, highly groomed, polished appearance. Uniform, accessories, hair, makeup (compulsory) in line with Spa standards. Carry out all treatments (after training as appropriate) on the Spa treatment menu adhering to procedures and standards specified. Please note that at least 50% of the Spas business is massage of various kinds including Deep Tissue Massage. Greet all guests by name, carry out consultation, discuss medical issues and guest priorities and expectations of the treatment. Respect guests privacy and confidentiality at all times. Give after treatment advice and make appropriate product recommendations to all treatment guests thereby generating retail revenue. Prepare treatment room in accordance with standards prior to every treatment and clean and tidy up after each treatment. Clean, tidy and ensure perfect presentation of treatment rooms, manicure/pedicure suite and preparation room. Perform cleaning duties as when required. Be fully conversant with the departmental standards and ensure that these are adhered to for every guest. Ensure use of professional products is appropriate for the treatment and not excessive in order to safeguard the cost of treatments target. Assist with stock taking when required. Attend treatment and product training courses as required. Participate in team meetings. Liaise closely with Receptionists regarding appointment schedules and changes to schedules. Take direction and instruction from Managers and Spa Receptionists to accommodate the needs of guests and to ensure the smooth running of the department. Communicate effectively with Spa Receptionists to ensure a seamless service is provided to guests and a professional image is maintained. Be flexible, expect changes to work schedules and adjustments to shifts to suit the needs of the guests. Be conversant with hotel policies regarding health and safety, fire and security. Assist with receptionist and spa attendant duties when required. QUALIFICATIONS & DESIRABLES Fully qualified Therapist, preferably ITEC, CIDESCO, CIBTAC or equivalent. Minimum NVQ Level 3. Ideally a qualification in deep tissue massage. Previous experience in a five-star spa environment. Attention to detail. Excellent presentation standards. Strong customer service skills. Salary ranges from GBP26k - GBP31.5k dependant on experience, please note you will also receive service charge of GBP3.5k to GBP4k on top of your annual salaries. If you have not heard back from us within 7 working days please assume you have been unsuccessful.
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Spa Therapist Reports To:
Spa Director POSITION OVERVIEW Provide a consistently excellent and professional treatment service to guests, operating to Company Standards, following procedures and protocols specified. Provide all guests with Home Care advice with a focus on product recommendation. ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS (Please note Guest includes male and female resident guests, members, Spa Day guests and external treatment clients) To have impeccable personal presentation at all times, highly groomed, polished appearance. Uniform, accessories, hair, makeup (compulsory) in line with Spa standards. Carry out all treatments (after training as appropriate) on the Spa treatment menu adhering to procedures and standards specified. Please note that at least 50% of the Spas business is massage of various kinds including Deep Tissue Massage. Greet all guests by name, carry out consultation, discuss medical issues and guest priorities and expectations of the treatment. Respect guests privacy and confidentiality at all times. Give after treatment advice and make appropriate product recommendations to all treatment guests thereby generating retail revenue. Prepare treatment room in accordance with standards prior to every treatment and clean and tidy up after each treatment. Clean, tidy and ensure perfect presentation of treatment rooms, manicure/pedicure suite and preparation room. Perform cleaning duties as when required. Be fully conversant with the departmental standards and ensure that these are adhered to for every guest. Ensure use of professional products is appropriate for the treatment and not excessive in order to safeguard the cost of treatments target. Assist with stock taking when required. Attend treatment and product training courses as required. Participate in team meetings. Liaise closely with Receptionists regarding appointment schedules and changes to schedules. Take direction and instruction from Managers and Spa Receptionists to accommodate the needs of guests and to ensure the smooth running of the department. Communicate effectively with Spa Receptionists to ensure a seamless service is provided to guests and a professional image is maintained. Be flexible, expect changes to work schedules and adjustments to shifts to suit the needs of the guests. Be conversant with hotel policies regarding health and safety, fire and security. Assist with receptionist and spa attendant duties when required. QUALIFICATIONS & DESIRABLES Fully qualified Therapist, preferably ITEC, CIDESCO, CIBTAC or equivalent. Minimum NVQ Level 3. Ideally a qualification in deep tissue massage. Previous experience in a five-star spa environment. Attention to detail. Excellent presentation standards. Strong customer service skills. Salary ranges from GBP26k - GBP31.5k dependant on experience, please note you will also receive service charge of GBP3.5k to GBP4k on top of your annual salaries. If you have not heard back from us within 7 working days please assume you have been unsuccessful.
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