Main area: Single Point Of Contact
Grade Band: 5
Contract: Permanent
Hours:
Full time
Flexible working
Home or remote working
37.5 hours per week (7 day service with shifts including Early & Lates)
Job ref: 350-CC6952607
Site: V7 Building, Town: Prescot
Salary: £29,970 - £36,483 per annum
Salary period: Yearly
Closing: 31/01/2025 23:59
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore, we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
Job overview
An opportunity has arisen to join the Single Point of Contact team as a band Support Nurse advisor within Mersey Care NHS Foundation Trust. The role will provide first line triage to calls and referrals to ensure patients receive the appropriate response from community clinical teams. SPC is a contact centre service that supports patients and healthcare professionals to access various community services within the Trust. It is a growing service working across Cheshire and Merseyside and so the role provides great development and progression opportunities within SPC and Mersey Care. We are a large team inclusive of both clinical and non-clinical staff who are very supportive and have a strong skill mix. We have an excellent training team who will ensure full training is provided. We can also offer hybrid working to successful candidates. Applicants must be able to work a rota of shifts between the hours of 8am and 5pm Mon-Sun including bank holidays, so flexibility is essential. Main duties of the job
SUMMARY OF DUTIES AND RESPONSIBILITIES To assist with developing new pathways across Merseycare footprint. To provide individualised information to clients/professionals by telephone in a manner that is appropriate to their needs. To triage district nursing referrals following the agreed pathways via Adastra system. Ensure direct, prompt and appropriate referral to district nursing teams, nurse specialists, GPs and other professionals where appropriate. To offer alternatives to hospital admission to General Practitioners and to other health and social care professionals e.g. UCRs. The post holder will contribute to the continuous development of the service and raising of service profile across service users. To provide skilled and effective triage that may require assessment of patients presenting clinical need, through telephone consultation, with the support of the clinically based software, throughout which the clinical advisor is required to be accountable for using professional judgement at all times. Establish and maintain positive working arrangements and communications with other agencies/services within the community to facilitate effective referrals. Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles. Detailed job description and main responsibilities
SUMMARY OF DUTIES AND RESPONSIBILITIES To assist with developing new pathways across Merseycare footprint. To provide individualised information to clients/professionals by telephone in a manner that is appropriate to their needs. To triage district nursing referrals following the agreed pathways via Adastra system. Ensure direct, prompt and appropriate referral to district nursing teams, nurse specialists, GPs and other professionals where appropriate. To offer alternatives to hospital admission to General Practitioners and to other health and social care professionals e.g. UCRs. The post holder will contribute to the continuous development of the service and raising of service profile across service users. To provide skilled and effective triage that may require assessment of patients presenting clinical need, through telephone consultation, with the support of the clinically based software, throughout which the clinical advisor is required to be accountable for using professional judgement at all times. Establish and maintain positive working arrangements and communications with other agencies/services within the community to facilitate effective referrals. Person specification
Qualifications
Registered Practitioner Knowledge/Experience
Evidence of clinical experience in relevant field. Values
Accountability Support Responsive to service users Engaging leadership style Transparency and honesty Discreet Skills
Awareness of Clinical Governance, patient group directions and associated policies. Understanding of audit process. Excellent communication, organisational and interpersonal skills. IT literate. Work as a member of a team. Ability to travel to work across boundaries. Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form. Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you. We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications. The Trust expects all post holders who require an enhanced DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration. Flexible working requests will be considered for all roles. Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form. Employer certification / accreditation badges
You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. FULFIL YOUR POTENTIAL AND SPREAD YOUR WINGS WITH MERSEY CARE
At Mersey Care, our commitment to ‘perfect care’ lies at the heart of everything we do, a person-centred care that starts with you. It’s a pledge to create an environment and staff support that will enable you to do the best job you can possibly do, to be the best you can possibly be. You’ll be joining one of the most innovative and progressive NHS trusts in the country. One that offers specialist inpatient and community services to support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. We are the founding member of the Zero Suicide Alliance, and one of only three Trusts in the country which delivers high secure mental health care. You’ll be made to feel at home, joining an 11,000 strong Mersey Care family comprising doctors and nurses, as well as countless other roles from dieticians to dentists, from data analysts to physiotherapists. You'll find a full list of our roles in our A-Z list. You’ll have a home in the North West of England where your work/life balance is respected and working from sites easily commutable from Liverpool, Manchester, North Wales and Cheshire with many roles operating a hybrid working system.
#J-18808-Ljbffr
An opportunity has arisen to join the Single Point of Contact team as a band Support Nurse advisor within Mersey Care NHS Foundation Trust. The role will provide first line triage to calls and referrals to ensure patients receive the appropriate response from community clinical teams. SPC is a contact centre service that supports patients and healthcare professionals to access various community services within the Trust. It is a growing service working across Cheshire and Merseyside and so the role provides great development and progression opportunities within SPC and Mersey Care. We are a large team inclusive of both clinical and non-clinical staff who are very supportive and have a strong skill mix. We have an excellent training team who will ensure full training is provided. We can also offer hybrid working to successful candidates. Applicants must be able to work a rota of shifts between the hours of 8am and 5pm Mon-Sun including bank holidays, so flexibility is essential. Main duties of the job
SUMMARY OF DUTIES AND RESPONSIBILITIES To assist with developing new pathways across Merseycare footprint. To provide individualised information to clients/professionals by telephone in a manner that is appropriate to their needs. To triage district nursing referrals following the agreed pathways via Adastra system. Ensure direct, prompt and appropriate referral to district nursing teams, nurse specialists, GPs and other professionals where appropriate. To offer alternatives to hospital admission to General Practitioners and to other health and social care professionals e.g. UCRs. The post holder will contribute to the continuous development of the service and raising of service profile across service users. To provide skilled and effective triage that may require assessment of patients presenting clinical need, through telephone consultation, with the support of the clinically based software, throughout which the clinical advisor is required to be accountable for using professional judgement at all times. Establish and maintain positive working arrangements and communications with other agencies/services within the community to facilitate effective referrals. Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles. Detailed job description and main responsibilities
SUMMARY OF DUTIES AND RESPONSIBILITIES To assist with developing new pathways across Merseycare footprint. To provide individualised information to clients/professionals by telephone in a manner that is appropriate to their needs. To triage district nursing referrals following the agreed pathways via Adastra system. Ensure direct, prompt and appropriate referral to district nursing teams, nurse specialists, GPs and other professionals where appropriate. To offer alternatives to hospital admission to General Practitioners and to other health and social care professionals e.g. UCRs. The post holder will contribute to the continuous development of the service and raising of service profile across service users. To provide skilled and effective triage that may require assessment of patients presenting clinical need, through telephone consultation, with the support of the clinically based software, throughout which the clinical advisor is required to be accountable for using professional judgement at all times. Establish and maintain positive working arrangements and communications with other agencies/services within the community to facilitate effective referrals. Person specification
Qualifications
Registered Practitioner Knowledge/Experience
Evidence of clinical experience in relevant field. Values
Accountability Support Responsive to service users Engaging leadership style Transparency and honesty Discreet Skills
Awareness of Clinical Governance, patient group directions and associated policies. Understanding of audit process. Excellent communication, organisational and interpersonal skills. IT literate. Work as a member of a team. Ability to travel to work across boundaries. Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form. Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you. We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications. The Trust expects all post holders who require an enhanced DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration. Flexible working requests will be considered for all roles. Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form. Employer certification / accreditation badges
You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. FULFIL YOUR POTENTIAL AND SPREAD YOUR WINGS WITH MERSEY CARE
At Mersey Care, our commitment to ‘perfect care’ lies at the heart of everything we do, a person-centred care that starts with you. It’s a pledge to create an environment and staff support that will enable you to do the best job you can possibly do, to be the best you can possibly be. You’ll be joining one of the most innovative and progressive NHS trusts in the country. One that offers specialist inpatient and community services to support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. We are the founding member of the Zero Suicide Alliance, and one of only three Trusts in the country which delivers high secure mental health care. You’ll be made to feel at home, joining an 11,000 strong Mersey Care family comprising doctors and nurses, as well as countless other roles from dieticians to dentists, from data analysts to physiotherapists. You'll find a full list of our roles in our A-Z list. You’ll have a home in the North West of England where your work/life balance is respected and working from sites easily commutable from Liverpool, Manchester, North Wales and Cheshire with many roles operating a hybrid working system.
#J-18808-Ljbffr
