Main area: Single Point Of Contact
Grade Band: 5
Contract: Permanent
Hours:
Full time
Flexible working
Home or remote working
37.5 hours per week (7 day service with shifts including Early & lates)
Job ref: 350-CC6952607
Employer: Mersey Care NHS Foundation Trust
Employer type: NHS
Site: V7 Building
Town: Prescot
Salary: £29,970 - £36,483 per annum
Salary period: Yearly
Closing: 31/01/2025 23:59
Job Overview
An opportunity has arisen to join the Single Point of Contact team as a Band 5 Support Nurse Advisor within Mersey Care NHS Foundation Trust. The role will provide first line triage to calls and referrals to ensure patients receive the appropriate response from community clinical teams. SPC is a contact centre service that supports patients and healthcare professionals to access various community services within the Trust. It is a growing service working across Cheshire and Merseyside and so the role provides great development and progression opportunities within SPC and Mersey Care. We are a large team inclusive of both clinical and non-clinical staff who are very supportive and have a strong skill mix. We have an excellent training team who will ensure full training is provided. We can also offer hybrid working to successful candidates. Applicants must be able to work a rota of shifts between the hours of 8am and 5pm Mon-Sun including bank holidays, so flexibility is essential. Main Duties of the Job
SUMMARY OF DUTIES AND RESPONSIBILITIES To assist with developing new pathways across Mersey Care footprint. To provide individualised information to clients/professionals by telephone in a manner that is appropriate to their needs. To triage district nursing referrals following the agreed pathways via Adastra system. Ensure direct, prompt and appropriate referral to district nursing teams, nurse specialists, GPs and other professionals where appropriate. To offer alternatives to hospital admission to General Practitioners and to other health and social care professionals e.g. UCRs. The post holder will contribute to the continuous development of the service and raising of service profile across service users. To provide skilled and effective triage that may require assessment of patients presenting clinical need, through telephone consultation, with the support of the clinically based software, throughout which the clinical advisor is required to be accountable for using professional judgement at all times. Establish and maintain positive working arrangements and communications with other agencies/services within the community to facilitate effective referrals. Person Specification
Qualifications
Registered Practitioner Knowledge/Experience
Evidence of clinical experience in relevant field. Values
Accountability Support Responsive to service users Engaging leadership style Transparency and honesty Discreet Skills
Awareness of Clinical Governance, patient group directions and associated policies. Understanding of audit process. Excellent communication, organisational and interpersonal skills. IT literate. Work as a member of a team. Ability to travel to work across boundaries. Additional Information
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for an interview. As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form. Should you require a reasonable adjustment to our recruitment process please email [email protected] to ensure that measures can be put in place to support you. We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications. The Trust expects all post holders who require an enhanced DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration. Flexible working requests will be considered for all roles.
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An opportunity has arisen to join the Single Point of Contact team as a Band 5 Support Nurse Advisor within Mersey Care NHS Foundation Trust. The role will provide first line triage to calls and referrals to ensure patients receive the appropriate response from community clinical teams. SPC is a contact centre service that supports patients and healthcare professionals to access various community services within the Trust. It is a growing service working across Cheshire and Merseyside and so the role provides great development and progression opportunities within SPC and Mersey Care. We are a large team inclusive of both clinical and non-clinical staff who are very supportive and have a strong skill mix. We have an excellent training team who will ensure full training is provided. We can also offer hybrid working to successful candidates. Applicants must be able to work a rota of shifts between the hours of 8am and 5pm Mon-Sun including bank holidays, so flexibility is essential. Main Duties of the Job
SUMMARY OF DUTIES AND RESPONSIBILITIES To assist with developing new pathways across Mersey Care footprint. To provide individualised information to clients/professionals by telephone in a manner that is appropriate to their needs. To triage district nursing referrals following the agreed pathways via Adastra system. Ensure direct, prompt and appropriate referral to district nursing teams, nurse specialists, GPs and other professionals where appropriate. To offer alternatives to hospital admission to General Practitioners and to other health and social care professionals e.g. UCRs. The post holder will contribute to the continuous development of the service and raising of service profile across service users. To provide skilled and effective triage that may require assessment of patients presenting clinical need, through telephone consultation, with the support of the clinically based software, throughout which the clinical advisor is required to be accountable for using professional judgement at all times. Establish and maintain positive working arrangements and communications with other agencies/services within the community to facilitate effective referrals. Person Specification
Qualifications
Registered Practitioner Knowledge/Experience
Evidence of clinical experience in relevant field. Values
Accountability Support Responsive to service users Engaging leadership style Transparency and honesty Discreet Skills
Awareness of Clinical Governance, patient group directions and associated policies. Understanding of audit process. Excellent communication, organisational and interpersonal skills. IT literate. Work as a member of a team. Ability to travel to work across boundaries. Additional Information
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for an interview. As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form. Should you require a reasonable adjustment to our recruitment process please email [email protected] to ensure that measures can be put in place to support you. We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications. The Trust expects all post holders who require an enhanced DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration. Flexible working requests will be considered for all roles.
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