Portsmouth Hospitals University NHS Trust
This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System. Organisations within scope are as follows: Hampshire and Isle of Wight Integrated Care Board Southern Health Foundation Trust Portsmouth Hospitals University NHS Trust University Hospital Southampton Solent NHS Trust South Central Ambulance Service Isle of Wight NHS Trust Previous Applicants Need Not Apply Main duties of the job
To work within a team to support the smooth running of the Outpatient Booking Centre for patients referred to Portsmouth Hospitals University Trust. To ensure all new referrals are processed in accordance with Trust and National Policy. To ensure appropriate booking of clinic lists. To provide a high standard of service for patients. About us
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff. Job responsibilities
To maintain confidentiality at all times. To provide helpful, customer-focused responses to all patient and relative enquiries, and enquiries from other departments. Input data using Trust systems to ensure patients' pathways are accurately started and maintained. Monitor and react to multiple systems utilised by patients to inform of appointment cancellations. Deal with high volume of telephone enquiries from patients, other organisations and departments, taking appropriate action. Respond to calls promptly using persuasiveness, empathy, tact, and reassurance. Book appointments and monitor capacity to ensure clinics are utilised fully, escalating any capacity issues appropriately. Regularly validate and maintain worklists to ensure information is up to date. To escalate issues to a supervisor/manager in a timely manner. To identify and highlight opportunities for improved working processes. To undertake any other duties commensurate with this banding as required by the Trust. Person Specification
Qualifications
Education to NVQ III or relevant equivalent experience. Experience
A minimum of 2 years experience of working in a healthcare environment having an in-depth working knowledge of managing outpatient appointments. Working knowledge of hospital systems including PAS, eReferral and Microsoft Teams. Dealing with the public in a busy demanding environment. Skill in the use of computers, preferably in a PC, Windows-based operating environment. Experience within the health service or related area in a management capacity for a minimum of 2 years. Evidence of ability to deliver multiple objectives concurrently. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Portsmouth Hospitals University NHS Trust Address
1000 Lakeside North Harbour, Western Rd, Cosham, Portsmouth.
#J-18808-Ljbffr
This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System. Organisations within scope are as follows: Hampshire and Isle of Wight Integrated Care Board Southern Health Foundation Trust Portsmouth Hospitals University NHS Trust University Hospital Southampton Solent NHS Trust South Central Ambulance Service Isle of Wight NHS Trust Previous Applicants Need Not Apply Main duties of the job
To work within a team to support the smooth running of the Outpatient Booking Centre for patients referred to Portsmouth Hospitals University Trust. To ensure all new referrals are processed in accordance with Trust and National Policy. To ensure appropriate booking of clinic lists. To provide a high standard of service for patients. About us
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff. Job responsibilities
To maintain confidentiality at all times. To provide helpful, customer-focused responses to all patient and relative enquiries, and enquiries from other departments. Input data using Trust systems to ensure patients' pathways are accurately started and maintained. Monitor and react to multiple systems utilised by patients to inform of appointment cancellations. Deal with high volume of telephone enquiries from patients, other organisations and departments, taking appropriate action. Respond to calls promptly using persuasiveness, empathy, tact, and reassurance. Book appointments and monitor capacity to ensure clinics are utilised fully, escalating any capacity issues appropriately. Regularly validate and maintain worklists to ensure information is up to date. To escalate issues to a supervisor/manager in a timely manner. To identify and highlight opportunities for improved working processes. To undertake any other duties commensurate with this banding as required by the Trust. Person Specification
Qualifications
Education to NVQ III or relevant equivalent experience. Experience
A minimum of 2 years experience of working in a healthcare environment having an in-depth working knowledge of managing outpatient appointments. Working knowledge of hospital systems including PAS, eReferral and Microsoft Teams. Dealing with the public in a busy demanding environment. Skill in the use of computers, preferably in a PC, Windows-based operating environment. Experience within the health service or related area in a management capacity for a minimum of 2 years. Evidence of ability to deliver multiple objectives concurrently. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Portsmouth Hospitals University NHS Trust Address
1000 Lakeside North Harbour, Western Rd, Cosham, Portsmouth.
#J-18808-Ljbffr
