ADP is hiring a
Implementation Director.
Are you looking to grow your career
in an agile, dynamic environment with plenty of opportunities to progress?
Are you a continuous learner
who embraces ongoing training, development, and mentorship opportunities?
Are you looking to be yourself
in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
If so, this may be an opportunity for you. Read on and decide for yourself.
As an
Implementation Director , you will be required to ensure timely and efficient delivery of all aspects of ADP’s HR and Payroll implementation services to all new and/or existing clients across multiple product lines and market segments.
As a member of the Senior Leadership Team, you will contribute to the development and delivery of the overall business strategy for Implementation with five main areas of responsibilities:
Strategic Leadership ,
People Leadership ,
Client Delivery Excellence ,
Process and Tooling Optimization , and
Stakeholders Communication .
To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. You have a way with clients and the people you lead, building rapport, establishing trust, and shining with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.
WHAT YOU'LL DO:
Strategic Leadership
You will be responsible for the development and rollout of the implementation strategy in line with corporate guidelines and ensuring strong overall customer satisfaction through best practice methodology and clear business direction.
You will work as part of the Business Management Team, providing input to overall business strategy.
You will also be responsible for budgetary management including profit and loss planning, maximizing implementation revenue, and monitoring of performance against overall targets.
The successful candidate will be expected to play a full part in commercial discussions regarding the delivery of cost-effective solutions answering both business and client requirements.
You will take ownership of the development, implementation, and review of key metrics framework, including performance standards and expected client satisfaction levels and pursuit of continuous improvement within the working environment.
You will be expected to operate autonomously within agreed strategy and parameters.
People Leadership
You will lead to success a 200+ associates multi-country organization of strong professionals and will be supported by a team of senior Implementation associates, focused on the various areas of the Implementation business for the UK and Ireland.
You will ensure consistent delivery around key performance indicators, including regular reviews and communication of corrective action plans.
For direct reports, you will be responsible for the direction and supervision of staff with regard to training/coaching, compensation, motivation, development, and resourcing.
Client Delivery Excellence:
Through direct reports, you will develop and deliver appropriate implementation and client support activities in support of customers from both nearshore and offshore activities.
You will ensure that mutual business and client expectations are met and that client satisfaction, measured by NPS, stays at high levels.
Process and Tooling Optimization
You will be responsible for the development and integration into company policy of systems and processes in order to meet quality of implementation delivery standards and client retention targets.
You will monitor/review the implementation model with and modify the approach to meet evolving business needs.
You will identify opportunities for better utilization of technology and business process improvement to deliver upon the required business results and ensure successful implementation of appropriate solutions.
Stakeholders Communication
You will be expected to develop relationships with peers in similar roles across ADP business units and be able to control/influence staff/managers/colleagues where no direct line authority exists.
Working closely with Sales and Service Functions to establish clear communication and handover processes to ensure smooth transition of clients between stages of service delivery.
To work closely with the Service function in order to address escalated client service issues promptly and efficiently.
TO SUCCEED IN THIS ROLE:
Required Qualifications
Will have acquired in-depth knowledge of managing complex organizational structures including structure definition, planning, quality, and management of multi-faceted project lifecycles.
Able to demonstrate strong awareness of general business skills including both people management and commercial/contractual interventions.
Able to anticipate, identify and analyze problems and opportunities, establish priorities and efficiently allocate resources.
Able to delegate and co-ordinate workloads at strategic/operational level in order to achieve overall objectives within time limits and agreed budgets.
Must be able to demonstrate ability to review and measure progress against specific criteria and take necessary corrective action. Sufficiently flexible to adapt and respond to the needs of continuously shifting goals.
Able to communicate effectively at all levels, including board level, and demonstrate personal integrity and professional authority in all dealings with colleagues and clients.
Able to demonstrate sufficient professional credibility to act as ambassador for ADP and assist in establishment of brand within the marketplace.
BONUS POINTS FOR THESE:
Preferred Qualifications
Educated to degree level. Proven relevant experience may be taken in lieu of formal qualification.
Will have acquired a minimum of 7 years executive-level managerial experience in a complex operational/implementation/service delivery environment. Knowledge of payroll/HR would be an advantage.
Will have a proven track record of successful implementation delivery management at senior level including financial management and P&L responsibility.
Experience working within a matrix organization for a US-owned organization preferred.
YOU'LL ALSO LOVE WORKING HERE BECAUSE YOU CAN:
Belong
by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Be your healthiest.
Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being.
We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back
and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward.
Company-paid time off for volunteering for causes you care about.
A little about ADP:
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more
#J-18808-Ljbffr
Implementation Director.
Are you looking to grow your career
in an agile, dynamic environment with plenty of opportunities to progress?
Are you a continuous learner
who embraces ongoing training, development, and mentorship opportunities?
Are you looking to be yourself
in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
If so, this may be an opportunity for you. Read on and decide for yourself.
As an
Implementation Director , you will be required to ensure timely and efficient delivery of all aspects of ADP’s HR and Payroll implementation services to all new and/or existing clients across multiple product lines and market segments.
As a member of the Senior Leadership Team, you will contribute to the development and delivery of the overall business strategy for Implementation with five main areas of responsibilities:
Strategic Leadership ,
People Leadership ,
Client Delivery Excellence ,
Process and Tooling Optimization , and
Stakeholders Communication .
To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. You have a way with clients and the people you lead, building rapport, establishing trust, and shining with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.
WHAT YOU'LL DO:
Strategic Leadership
You will be responsible for the development and rollout of the implementation strategy in line with corporate guidelines and ensuring strong overall customer satisfaction through best practice methodology and clear business direction.
You will work as part of the Business Management Team, providing input to overall business strategy.
You will also be responsible for budgetary management including profit and loss planning, maximizing implementation revenue, and monitoring of performance against overall targets.
The successful candidate will be expected to play a full part in commercial discussions regarding the delivery of cost-effective solutions answering both business and client requirements.
You will take ownership of the development, implementation, and review of key metrics framework, including performance standards and expected client satisfaction levels and pursuit of continuous improvement within the working environment.
You will be expected to operate autonomously within agreed strategy and parameters.
People Leadership
You will lead to success a 200+ associates multi-country organization of strong professionals and will be supported by a team of senior Implementation associates, focused on the various areas of the Implementation business for the UK and Ireland.
You will ensure consistent delivery around key performance indicators, including regular reviews and communication of corrective action plans.
For direct reports, you will be responsible for the direction and supervision of staff with regard to training/coaching, compensation, motivation, development, and resourcing.
Client Delivery Excellence:
Through direct reports, you will develop and deliver appropriate implementation and client support activities in support of customers from both nearshore and offshore activities.
You will ensure that mutual business and client expectations are met and that client satisfaction, measured by NPS, stays at high levels.
Process and Tooling Optimization
You will be responsible for the development and integration into company policy of systems and processes in order to meet quality of implementation delivery standards and client retention targets.
You will monitor/review the implementation model with and modify the approach to meet evolving business needs.
You will identify opportunities for better utilization of technology and business process improvement to deliver upon the required business results and ensure successful implementation of appropriate solutions.
Stakeholders Communication
You will be expected to develop relationships with peers in similar roles across ADP business units and be able to control/influence staff/managers/colleagues where no direct line authority exists.
Working closely with Sales and Service Functions to establish clear communication and handover processes to ensure smooth transition of clients between stages of service delivery.
To work closely with the Service function in order to address escalated client service issues promptly and efficiently.
TO SUCCEED IN THIS ROLE:
Required Qualifications
Will have acquired in-depth knowledge of managing complex organizational structures including structure definition, planning, quality, and management of multi-faceted project lifecycles.
Able to demonstrate strong awareness of general business skills including both people management and commercial/contractual interventions.
Able to anticipate, identify and analyze problems and opportunities, establish priorities and efficiently allocate resources.
Able to delegate and co-ordinate workloads at strategic/operational level in order to achieve overall objectives within time limits and agreed budgets.
Must be able to demonstrate ability to review and measure progress against specific criteria and take necessary corrective action. Sufficiently flexible to adapt and respond to the needs of continuously shifting goals.
Able to communicate effectively at all levels, including board level, and demonstrate personal integrity and professional authority in all dealings with colleagues and clients.
Able to demonstrate sufficient professional credibility to act as ambassador for ADP and assist in establishment of brand within the marketplace.
BONUS POINTS FOR THESE:
Preferred Qualifications
Educated to degree level. Proven relevant experience may be taken in lieu of formal qualification.
Will have acquired a minimum of 7 years executive-level managerial experience in a complex operational/implementation/service delivery environment. Knowledge of payroll/HR would be an advantage.
Will have a proven track record of successful implementation delivery management at senior level including financial management and P&L responsibility.
Experience working within a matrix organization for a US-owned organization preferred.
YOU'LL ALSO LOVE WORKING HERE BECAUSE YOU CAN:
Belong
by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Be your healthiest.
Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being.
We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back
and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward.
Company-paid time off for volunteering for causes you care about.
A little about ADP:
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more
#J-18808-Ljbffr
