Job Summary
We are seeking a Hospitality Manager to lead our large food and beverage team. Reporting to the General Manager, the role will be the day-to-day lead for our hospitality operation in the Cafe in the Crypt and will guide the team to deliver across a multitude of events and functions. Job Description
The Hospitality Manager will be responsible for health and safety, staff training, managing rotas, conducting employee appraisals, ordering stock and leading our hospitality team. You will ensure that our food is well presented, and that the dining environment is well managed, professional and that all staff are trained in and understand what levels of service we aspire to achieve for our customers. You will also work closely with the Events team, and this role will be central to the day-to-day running of our commercial business and overseeing the smooth operation of our food and beverage offering. The ideal candidate will bring a flair for customer experience, leadership and an eye for detail, along with a desire to make the role their own and release the potential of our unique spaces, especially as we refurbish them and develop a new brand and positioning for the Crypt. Job Requirements
Proven comprehensive experience in Hospitality and/or Events Manager or similar roles; A passion for food, beverage and events, and a desire to help develop menus and provide interesting new choices; Experience of event production involving hospitality and of live music events or entertainment driven more by bar/wet led hospitality; Excellent people management and interpersonal skills, with proven experience of having successfully managed a large team; Initiative, energy, enthusiasm and excellent customer service skills; Experience working with a wide range of internal stakeholders and external suppliers with the ability to oversee, devise and manage operational procedures; High standards of personal presentation; A good working understanding of catering teams and food preparation/cooking methods; Computer literacy including rota software, Microsoft Office suite and a good understanding of databases; Ability to work calmly under pressure. Job Responsibilities
Be responsible for the day-to-day running of the Crypt Cafe, and our hospitality operations across the site; To ensure the smooth operation of the catering function; Maintain a high standard of customer experience, including problem solving when there are issues and speaking to customers when they raise complaints; Review suppliers annually to ensure the best quality products; Work closely with the Head Chef to plan for the appropriate delivery of food; Continuously measure sales and performance and explore ways to improve profitability, reduce wastage and increase turnover and average spend; Support and manage the performance of the team through ongoing evaluations, listening, training and mentoring; With the General Manager, work on the F&B budget; Ensure high levels of food and health and safety are maintained; Operationally lead onsite events and functions; Manage catering logistics including administration, documentation and planning. To apply for this post, please email the following to peopleandculture@smitf.org by 21st February 2025: • A supporting statement, explaining why you believe you will excel in this role; • An up-to-date CV detailing your relevant achievements. Please note that interviews will be held as suitable applications are received. St Martin’s reserves the right to close and appoint to this role earlier than the end of the stated advertising period, and so advises early applications are submitted.
#J-18808-Ljbffr
We are seeking a Hospitality Manager to lead our large food and beverage team. Reporting to the General Manager, the role will be the day-to-day lead for our hospitality operation in the Cafe in the Crypt and will guide the team to deliver across a multitude of events and functions. Job Description
The Hospitality Manager will be responsible for health and safety, staff training, managing rotas, conducting employee appraisals, ordering stock and leading our hospitality team. You will ensure that our food is well presented, and that the dining environment is well managed, professional and that all staff are trained in and understand what levels of service we aspire to achieve for our customers. You will also work closely with the Events team, and this role will be central to the day-to-day running of our commercial business and overseeing the smooth operation of our food and beverage offering. The ideal candidate will bring a flair for customer experience, leadership and an eye for detail, along with a desire to make the role their own and release the potential of our unique spaces, especially as we refurbish them and develop a new brand and positioning for the Crypt. Job Requirements
Proven comprehensive experience in Hospitality and/or Events Manager or similar roles; A passion for food, beverage and events, and a desire to help develop menus and provide interesting new choices; Experience of event production involving hospitality and of live music events or entertainment driven more by bar/wet led hospitality; Excellent people management and interpersonal skills, with proven experience of having successfully managed a large team; Initiative, energy, enthusiasm and excellent customer service skills; Experience working with a wide range of internal stakeholders and external suppliers with the ability to oversee, devise and manage operational procedures; High standards of personal presentation; A good working understanding of catering teams and food preparation/cooking methods; Computer literacy including rota software, Microsoft Office suite and a good understanding of databases; Ability to work calmly under pressure. Job Responsibilities
Be responsible for the day-to-day running of the Crypt Cafe, and our hospitality operations across the site; To ensure the smooth operation of the catering function; Maintain a high standard of customer experience, including problem solving when there are issues and speaking to customers when they raise complaints; Review suppliers annually to ensure the best quality products; Work closely with the Head Chef to plan for the appropriate delivery of food; Continuously measure sales and performance and explore ways to improve profitability, reduce wastage and increase turnover and average spend; Support and manage the performance of the team through ongoing evaluations, listening, training and mentoring; With the General Manager, work on the F&B budget; Ensure high levels of food and health and safety are maintained; Operationally lead onsite events and functions; Manage catering logistics including administration, documentation and planning. To apply for this post, please email the following to peopleandculture@smitf.org by 21st February 2025: • A supporting statement, explaining why you believe you will excel in this role; • An up-to-date CV detailing your relevant achievements. Please note that interviews will be held as suitable applications are received. St Martin’s reserves the right to close and appoint to this role earlier than the end of the stated advertising period, and so advises early applications are submitted.
#J-18808-Ljbffr
