We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system, the Velvetiser. Our mission is to make people and nature happy through chocolate. Customers, colleagues, cacao farmers, and suppliers can all benefit from the success we make together. We're looking for a Store Manager to support and lead the retail team alongside the Assistant Store Manager. Please note, our stores are open seven days a week including weekends and evenings, so you will need to be fully flexible to meet the needs of our store opening times. You'll be a people-focused and confident leader with spirit and passion in line with our products, people, and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.
Key Responsibilities:
Support the Store Manager in providing excellent leadership to inspire, coach, and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values. Drive store sales and profit plan and take action to maximise performance. Aim to exceed store sales targets and KPIs through clear and effective communication to your team. Maximise all commercial opportunities in-store through timely implementation of promotions, offers, and marketing initiatives. Demonstrable experience in high service guest interaction. Natural leadership qualities to get the best of your high performing team both individually and as a whole. A passion for chocolate, our brand, and for giving the best service to our guests. What We Offer:
A competitive salary Incentives based on performance 50% unlimited staff discount to treat yourself and your friends and family 70% discount off a stay in our Hotel in St Lucia We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working A chance to work in an exciting, innovative, and expanding company Who are we? We're one of the UK's favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol, and our pioneering drinking chocolate system, the Velvetiser. A cacao pod takes years to grow - it can't be rushed if it's going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about. Now, we're market leaders in the industry. What began as an online-only business grew to over 140 stores across the UK, and we're still growing. Today, we're multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers, and suppliers all benefit from the success we make together. To learn more about us and read about our People Pledge - our commitment to equality, diversity, and inclusion - click here: Hotel Chocolat.
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Support the Store Manager in providing excellent leadership to inspire, coach, and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values. Drive store sales and profit plan and take action to maximise performance. Aim to exceed store sales targets and KPIs through clear and effective communication to your team. Maximise all commercial opportunities in-store through timely implementation of promotions, offers, and marketing initiatives. Demonstrable experience in high service guest interaction. Natural leadership qualities to get the best of your high performing team both individually and as a whole. A passion for chocolate, our brand, and for giving the best service to our guests. What We Offer:
A competitive salary Incentives based on performance 50% unlimited staff discount to treat yourself and your friends and family 70% discount off a stay in our Hotel in St Lucia We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working A chance to work in an exciting, innovative, and expanding company Who are we? We're one of the UK's favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol, and our pioneering drinking chocolate system, the Velvetiser. A cacao pod takes years to grow - it can't be rushed if it's going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about. Now, we're market leaders in the industry. What began as an online-only business grew to over 140 stores across the UK, and we're still growing. Today, we're multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers, and suppliers all benefit from the success we make together. To learn more about us and read about our People Pledge - our commitment to equality, diversity, and inclusion - click here: Hotel Chocolat.
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