A Store Manager oversees all aspects of store operations, including sales, profitability, recruiting, maintenance, and inventory control as well as ensuring excellent customer service is delivered. A store manager is expected to improve the overall business performance and achieve objectives through effective management, leadership, and development of the people in their team. As an EssilorLuxottica ambassador, the store manager will role model the EssilorLuxottica values and the Sunglass Hut culture. This role is based in Gatwick Airport. Responsibilities
Oversee the store’s day-to-day operations. Ensure all KPI targets and expectations are delivered. Ensure costs are kept to a minimum and stock loss is within company guidelines. Regularly analyze sales performance, maximizing strengths and reviewing poor performance to establish an action plan for improvement. Follow all company policies and procedures to ensure safety and security of the business. Network effectively with internal and external stakeholders. Keep abreast of and be knowledgeable of competitor activity. Deliver memorable customer service and exceptional product knowledge. Maintain inspiring visual merchandising in store as per guidelines. Ensure that the store is always on top of the competition by being commercially focused. Recruit, lead, motivate, and inspire your team to succeed in store. Create an engaging and positive working environment. Establish a store culture that embraces diversity and maximizes the learnings from a diverse team. Lead store team to deliver brand story (and Sunglass Hut experience, if applicable) through effective store management. Set and execute sales performance goals to increase profitability. Hire, train, and assess store employee productivity and performance. Maintain orderly, presentable appearance of the store. Technical Skills - Portrait of a Perfect Candidate
Strong selling skills. Problem-solving ability. Excellent customer service skills. Excellent communication and listening skills. Time management skills. Persuading & influencing skills. Coaching & development skills. Performance management skills. Leadership skills. Highly commercial. Able to network effectively. Results driven. Good knowledge of Microsoft Office package. Customer-centric with a positive attitude. What we offer
Great benefits such as free eyewear, generous holiday allowance, internal mobility, pension package, monthly bonus, and commission structure. Internal mobility across countries, brands, and departments. Career progression and development. Generous incentives conducted in store. Free airport parking. Airport duty-free discount.
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