Store Manager

Millets - Store Manager Trading from 100 stores, Millets supplies a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm and Eurohike. Millets offers some of the most exciting careers which can provide the kind of involvement, teamwork, progression, or recognition you want from a job opportunity. Role Overview: As the Store Manager, you will manage the store team, focusing on driving sales and maximizing store profitability while providing industry-leading service on the high street. You will exceed your store's KPIs and maintain company standards while following guidelines. Most importantly, you will represent the business in the most professional manner. Customer Service Maintain customer retention by providing first-class service. Deal with inquiries and complaints, resolving issues/requests. Drive consistency within your internal teams to achieve the highest service levels. Have a strong understanding of the Customer Service measuring program, Customer Satisfaction surveys, and company Net Promoter Scores. Sales Ensure that targets are achieved and, where possible, exceeded. Analyze Oracle reports to assist in making key sales decisions. Manage in-store devices to capitalize on a wider range of products. Confidently use the store’s dashboard to analyze footfall, average transaction value, and conversion, applying this to the store environment. Visual Merchandising Following a company brief, ensure that this is applied to your store and maintain high visual standards. Attract, engage, and motivate customers to make purchases in-store by using the latest visual techniques. Ensure all new and advertised products are visible and in the correct locations. Update mannequins, displays, and windows in accordance with Visual Merchandising guidelines. Training & Development Develop existing team members and encourage progression within the company. Hold regular training meetings within the store, ensuring the team maintains the high standards required. Keep track of internal progression, ensuring all personnel complete the relevant E-Assessments. Prioritize management development through the use of in-house training. Skills/Experience/Knowledge Needed Retail Management experience would be advantageous. Excellent time management skills. Strong verbal and written communication skills. IT skills: Microsoft Outlook, Word, and Excel. We know our employees work tirelessly to make JD Sports the success it is today, and in turn, we offer them some amazing benefits: Holiday Allowance Discretionary Bonus Scheme Staff Discount on JD Group and other brands within the organization Pension Scheme Health plans – Depending on the level of the role Personal development opportunities to learn and develop at work. Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of applying, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.

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