Store Manager
Reporting To: Retail Area Manager
Location: Manchester
Contract Type: Full Time / Permanent
Who are Bird & Blend Tea Co.?
Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea!
Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics (of all things!) at university.
Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike’s passion for over 10 years.
From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK.
Bird & Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it’s why we are in business & what we believe in.
You can read heaps more information about us and our mission here:
Our Story About this Role: As a Store Manager, you’re the key to engaging with customers, listening to their needs, and guiding them to the right products. With your passionate and focused leadership, you’ll inspire and develop your team to create memorable and inclusive customer experiences, driving the store’s overall success. This is a full-time role (40h per week), which includes weekends and some evenings, operating an on-site working pattern. What are the responsibilities? Customer Experience : Ensure every visitor has an exceptional Bird & Blend Tea experience and foster a customer-focused culture. Customer Focus : Become an expert on Bird & Blend products and values and handle escalated customer queries promptly. Sales : Drive your team to meet sales targets and KPIs and implement sales strategies. Motivate and Inspire : Lead, motivate and support your team to achieve individual and collective goals. Coaching : Provide feedback and coaching to enhance individual and store performance. Recruiting and Training : Recruit, induct, train, and develop a high-performing team. Daily Operations : Oversee daily store operations, including opening and closing procedures. Staff Rotas : Organise and oversee team schedules. Merchandising Standards : Maintain high visual merchandising standards. Sustainability : Support B&B in reaching impact goals set out in the sustainability strategy. Stock Management : Manage stock efficiently to optimise stock levels. Stock Takes : Arrange, plan and execute stock takes. Events : Lead and host store and local events. Sampling : Lead the team to promote our delicious teas. Build Connections : Foster relationships within the local community. About you: People Management Experience : At least 2 years previous experience in a management role. Brand Ambassador : Embody our values and inspire your team. Sales Skills : Proven track record of effective selling skills. Team Leadership : Exceptional at leading and motivating a team. Communication and Problem-Solving : Excellent communication and problem-solving skills. Product Enthusiasm : A genuine passion for our product. Customer Service Skills : Excellent customer service skills. Employment Relations : Experience in managing employee relations cases. Professionalism : Foster a professional relationship with customers and your team. Empathy : Demonstrated ability to manage interpersonal relationships effectively. Open Mindset : A curious and open-minded approach. Flexible Availability : Flexibility in availability is essential. A commitment to excellence : Going above and beyond for customer satisfaction. Approaching people : Confident to approach people with a sample. Are there any perks? Of course there are, for all the hard work you will get: We are proud to be a
Sunday Times Best Places To Work 2024 employer. Friendly and supportive team culture:
Enjoy working alongside a team of like-minded individuals. Membership of company pension scheme : Secure your financial future. Holiday accrual that grows with loyalty : Enjoy 25 days holiday (plus bank holidays). Life Insurance & Income Protection:
Providing financial security. Health Cash Plan:
Claim back money for dental and optical expenses. Life Happens Leave:
Paid leave for unexpected challenges. Complimentary drinks and snacks : Stay refreshed throughout the day. Monthly tea allowance and generous staff discount:
Enjoy your favourite teas. Employee Assistance Programme:
Access confidential mental health support. Bike to Work and Electric Vehicle Schemes:
Sustainable transportation options. Paid volunteer days:
Participate in volunteer activities. Dog-friendly office:
Bring your furry friend to work. Enhanced family friendly policies and flexible working. We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.
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Our Story About this Role: As a Store Manager, you’re the key to engaging with customers, listening to their needs, and guiding them to the right products. With your passionate and focused leadership, you’ll inspire and develop your team to create memorable and inclusive customer experiences, driving the store’s overall success. This is a full-time role (40h per week), which includes weekends and some evenings, operating an on-site working pattern. What are the responsibilities? Customer Experience : Ensure every visitor has an exceptional Bird & Blend Tea experience and foster a customer-focused culture. Customer Focus : Become an expert on Bird & Blend products and values and handle escalated customer queries promptly. Sales : Drive your team to meet sales targets and KPIs and implement sales strategies. Motivate and Inspire : Lead, motivate and support your team to achieve individual and collective goals. Coaching : Provide feedback and coaching to enhance individual and store performance. Recruiting and Training : Recruit, induct, train, and develop a high-performing team. Daily Operations : Oversee daily store operations, including opening and closing procedures. Staff Rotas : Organise and oversee team schedules. Merchandising Standards : Maintain high visual merchandising standards. Sustainability : Support B&B in reaching impact goals set out in the sustainability strategy. Stock Management : Manage stock efficiently to optimise stock levels. Stock Takes : Arrange, plan and execute stock takes. Events : Lead and host store and local events. Sampling : Lead the team to promote our delicious teas. Build Connections : Foster relationships within the local community. About you: People Management Experience : At least 2 years previous experience in a management role. Brand Ambassador : Embody our values and inspire your team. Sales Skills : Proven track record of effective selling skills. Team Leadership : Exceptional at leading and motivating a team. Communication and Problem-Solving : Excellent communication and problem-solving skills. Product Enthusiasm : A genuine passion for our product. Customer Service Skills : Excellent customer service skills. Employment Relations : Experience in managing employee relations cases. Professionalism : Foster a professional relationship with customers and your team. Empathy : Demonstrated ability to manage interpersonal relationships effectively. Open Mindset : A curious and open-minded approach. Flexible Availability : Flexibility in availability is essential. A commitment to excellence : Going above and beyond for customer satisfaction. Approaching people : Confident to approach people with a sample. Are there any perks? Of course there are, for all the hard work you will get: We are proud to be a
Sunday Times Best Places To Work 2024 employer. Friendly and supportive team culture:
Enjoy working alongside a team of like-minded individuals. Membership of company pension scheme : Secure your financial future. Holiday accrual that grows with loyalty : Enjoy 25 days holiday (plus bank holidays). Life Insurance & Income Protection:
Providing financial security. Health Cash Plan:
Claim back money for dental and optical expenses. Life Happens Leave:
Paid leave for unexpected challenges. Complimentary drinks and snacks : Stay refreshed throughout the day. Monthly tea allowance and generous staff discount:
Enjoy your favourite teas. Employee Assistance Programme:
Access confidential mental health support. Bike to Work and Electric Vehicle Schemes:
Sustainable transportation options. Paid volunteer days:
Participate in volunteer activities. Dog-friendly office:
Bring your furry friend to work. Enhanced family friendly policies and flexible working. We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.
#J-18808-Ljbffr
