A fantastic opportunity to join a team dedicated to delivering the highest quality service to international summer school students.
Start date:
1st March 2025 Working Pattern:
Fixed Term (March - September 5th 2025) Reports to:
Student Services Manager Job Type:
Full-time, Seasonal Working Pattern:
Fixed Term (March - September 5th 2025) We are recruiting for an outstanding professional with a focus on customer success, an eye for detail and a passion for delivering high-quality service, to join our fast-growing company. You’ll join our team on a full time, fixed term basis to provide key
services to motivated students who are attending our residential summer courses in Oxford, Cambridge and London. Responsibilities
Answering student and parent enquiries via email, telephone and videocall
Administration related to student course changes, enrolments and payments
Assist in the delivery of smooth and efficient airport transfers
Complaint resolution
Upkeep of CRM records
About you
You’re friendly and engaging with a strong work ethic
You’re able to work effectively as part of a high performing team
You can organise your tasks to efficiently deliver service excellence
You’re comfortable negotiating and communicating clearly
Essential skills or experiences:
A strong and diplomatic written and verbal communicator
Comfortable talking to students and parents from all over the world
Proven ability to resolve complaints
Excellent IT proficiency including Excel and/or Google sheets
Confident performing basic mathematics
Desirable skills or experiences: Understanding of the summer school industry and delivery standards
Experience in a customer or student service role
Familiarity with Salesforce or other CRM systems and collaborative tools like G Suite and Slack
Familiar with delivering services to Executives, HNW individuals and families
What is in it for you: Training and professional development
25 days annual leave (pro rata)
Flexible and hybrid working within the operational needs of the role
Excellent team culture with regular team socials throughout the year
About us
Oxford Summer Courses is part of Bridgemark Education, founded by two school friends and Oxford graduates who wanted to open up exceptional educational journeys to more people. We are passionate about driving maximum student impact, through optimal learning experiences using world-renowned methodologies, whilst minimising any negative impact on our surroundings. As part of this we work closely with Climate Impact Partners
to achieve CarbonNeutral® company certification and we have achieved BCorp certification for corporate social responsibility. Our CEO also founded and continues to support Universify, an independent charity committed to educational equality, through annual
significant financial donations, providing office space for Universify's team in central Oxford and through a staff volunteer programme.
1st March 2025 Working Pattern:
Fixed Term (March - September 5th 2025) Reports to:
Student Services Manager Job Type:
Full-time, Seasonal Working Pattern:
Fixed Term (March - September 5th 2025) We are recruiting for an outstanding professional with a focus on customer success, an eye for detail and a passion for delivering high-quality service, to join our fast-growing company. You’ll join our team on a full time, fixed term basis to provide key
services to motivated students who are attending our residential summer courses in Oxford, Cambridge and London. Responsibilities
Answering student and parent enquiries via email, telephone and videocall
Administration related to student course changes, enrolments and payments
Assist in the delivery of smooth and efficient airport transfers
Complaint resolution
Upkeep of CRM records
About you
You’re friendly and engaging with a strong work ethic
You’re able to work effectively as part of a high performing team
You can organise your tasks to efficiently deliver service excellence
You’re comfortable negotiating and communicating clearly
Essential skills or experiences:
A strong and diplomatic written and verbal communicator
Comfortable talking to students and parents from all over the world
Proven ability to resolve complaints
Excellent IT proficiency including Excel and/or Google sheets
Confident performing basic mathematics
Desirable skills or experiences: Understanding of the summer school industry and delivery standards
Experience in a customer or student service role
Familiarity with Salesforce or other CRM systems and collaborative tools like G Suite and Slack
Familiar with delivering services to Executives, HNW individuals and families
What is in it for you: Training and professional development
25 days annual leave (pro rata)
Flexible and hybrid working within the operational needs of the role
Excellent team culture with regular team socials throughout the year
About us
Oxford Summer Courses is part of Bridgemark Education, founded by two school friends and Oxford graduates who wanted to open up exceptional educational journeys to more people. We are passionate about driving maximum student impact, through optimal learning experiences using world-renowned methodologies, whilst minimising any negative impact on our surroundings. As part of this we work closely with Climate Impact Partners
to achieve CarbonNeutral® company certification and we have achieved BCorp certification for corporate social responsibility. Our CEO also founded and continues to support Universify, an independent charity committed to educational equality, through annual
significant financial donations, providing office space for Universify's team in central Oxford and through a staff volunteer programme.
