Student Success Officer

Student Success Officer focuses on ensure an excellent level of customer service is embedded throughout the site.

What the role involves

• Ensure an excellent level of customer service is embedded throughout the site.
• Engage with students in communal spaces as well as at reception to provide visible on-campus support.
• Maintaining the condition of the site, obtain authorisation and arrange for necessary repairs liaising with the Facilities Team.
• Monitoring the day to day classes for the relevant campus, chase up tutors if late.
• Provide administrative support to the Campus Operations Manager with daily operations.
• Maintaining a basic understanding of fire procedures, lockdown procedures and incident escalation routes for the campus.

Skills and requirements

• Provide advice and guidance to students and staff in person and via email, and signpost to the correct service where required.
• Oversee that the required resources are made available to all academic staff and students before the start of classes.
• Carry out delegated tasks for other professional services teams when required, including administrative work and proactive call campaigns.
• Support on-campus events and operational activity, including putting up posters/signage, preparing rooms, and liaising with academic and professional services teams where required.

Confirmed role details

• SSOs are the main Onsite support service therefore work closely with all professional and academic team to ensure a seamless student experience and referral process.
• Shift patterns may vary to meet business needs across campus opening hours.
• Campuses operate 08:00–21:30 Monday to Thursday and 08:00–18:00 at weekends.
• Work across these hours on a rota basis across multiple sites.