Company: Elizabeth School of London
Job Title: Student Success Tutor Lead
Employment Type: Full-time (Monday to Friday)
Salary: Up to £32,000 annually
Location: ON-SITE, Leeds, UK
About the Role:
The Student Success Tutor Lead will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs and lead a team of Student Success Tutors. This student-centred role coordinates with the many queries of students enrolled in our programmes. Workshops and other teaching-related activities may be included. The SSTs are also responsible for communicating with students daily with a problem-solving and proactive attitude to instil confidence in their studies at Elizabeth School of London.
Core Responsibilities:
Team Leadership:
- Provide leadership, guidance, and mentorship to a small team of student success tutors.
- Set clear expectations for team members and ensure they understand their roles and responsibilities.
- Conduct regular team meetings to discuss progress, address challenges, and provide support.
- Foster a positive and collaborative team environment.
Training and Development:
- Develop training programs for student success tutors to enhance their academic support, mentoring, and communication skills.
- Conduct training sessions and workshops to onboard new tutors and provide ongoing professional development opportunities.
- Provide feedback and coaching to tutors to help them improve their performance and effectiveness.
Student Support:
- Collaborate with academic advisors, faculty, and other campus resources to identify students who may benefit from tutoring services.
- Match students with appropriate tutors based on their academic needs and preferences.
- Monitor student progress and intervene as needed to address any issues or challenges they may be facing.
Program Management:
- Maintain accurate records of tutoring sessions, student attendance, and outcomes.
- Collect and analyse data to assess the tutoring program's effectiveness and identify improvement areas.
- Make recommendations for program enhancements or modifications based on feedback and evaluation results.
Communication and Outreach:
- Communicate regularly with students, faculty, and staff to promote tutoring services and encourage student participation.
- Develop marketing materials and strategies to raise awareness of the tutoring program.
- Participate in campus events, orientations, and outreach activities to engage with students and promote student success initiatives.
Resource Management:
- Manage the allocation of resources, including staffing, budget, and materials, to support the tutoring program.
- Coordinate scheduling and logistics for tutoring sessions and team meetings.
- Ensure tutors have access to the tools and resources to support students effectively.
Assessment and Evaluation:
- Assess the impact of tutoring services on student learning outcomes and academic performance.
- Collect feedback from students, tutors, and other stakeholders to evaluate the quality and effectiveness of the tutoring program.
- Use assessment data to make data-driven decisions and implement improvements to the program as needed.
By effectively managing these responsibilities, the Student Success Tutor Lead plays a crucial role in supporting student success and fostering a positive learning environment on campus.
Requirements:
- Bachelor’s degree from any UK recognised university and minimum 1 years of experience in working at any HEI environment in teaching or academic support role.
- A clear idea about how the academic team works at HEI.
- Good understanding of current practice and developments in own discipline.
- Understanding of evidence-led/practice-based teaching and its implementation in teaching and learning practice.
- Able to work as part of a team and independently as required.
- Able to coordinate and prioritise a range of activities effectively.
- The candidate must be flexible, approachable, and helpful with a strong customer service ethic as well as willing to go the extra mile to provide the best environment and supports to the students.
- Experience in tutoring and/or providing support for the academic experience of students.
- Ability to work under pressure and to deadlines.
- Collegiate approach to work.
- Ability to work effectively and courteously in a team of academic staff.
- Ability to adapt to a flexible approach to the demands of a busy college/department in order to accommodate changes in priorities when required.
Benefits:
- Annual leave (5.6 weeks) + bank holidays.
- Workplace pension scheme.
- Company Sick Policy (from January 2025).
- Statutory Sick Pay (SSP) (until December 2024).
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advise.
- Financial wellbeing education
- My Mind Pal (mental fitness)
