Main area: Research and Development
Grade: NHS AfC: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week (3 days office based, 2 days working from home)
Job ref: 196-RD238
Employer: Guy's and St Thomas' NHS Foundation Trust
Employer type: NHS
Site: Guy's Hospital
Town: London
Salary: £35,964 - £43,780 per annum incl. HCAS
Salary period: Yearly
Closing: 09/02/2025 23:59
Job overview
The Study Support Service serves as the cornerstone of the Research Delivery Network (RDN), facilitating the effective delivery of studies throughout the system while enhancing strategic capacity and capability. The Study Support Service Officer is responsible for supporting the delivery of these services following relevant Standard Operating Procedures (SOPs). This will involve engaging with multiple partners across the region by supporting the coordination of communities and events. Additionally, they maintain systems for costing and attribution of studies ensuring adept support for regional organisations with their data requirements. Main duties of the job
Strategic Leadership Information & Administration Operational Management Service Improvement & Development Performance Management Communication & Stakeholder Management Ensuring Patient, Carer & Public inform and influence delivery of RDN Strategy Corporate Governance Working for our organisation
From October 2024, the current NIHR Clinical Research Network will be changing to become the NIHR Research Delivery Network (RDN). The RDN will build on the successes of the CRN in supporting the effective and efficient initiation and delivery of funded research across the health and care system in England for the benefit of patients, the health and care system and the economy. The RDN will support: Clinical trials and other well-designed health and social care research studies (including studies that are delivered outside of an NHS setting); Public health studies that require the recruitment of individuals within an NHS setting (that is, acute, ambulance, mental health, community or primary care) or an episode of care which involves contact with the NHS. Detailed job description and main responsibilities
Act as a liaison between various stakeholders to ensure effective communication and alignment of objectives. Manage, understand and interpret complex information and data to make recommendations on decisions and plans relating to the Study Support Service. This may include communicating and presenting to a variety of audiences. Ensure compliance with the DHSC RDN Portfolio Policy that the process, procedure and monitoring of studies enables sponsors / delegates, research delivery sites and funders to understand and adhere to their roles and responsibilities. Actively contribute to the coordination of the National Specialty and Setting Groups (e.g. arranging meetings, taking notes). Facilitate efficient study set-up, act as 'Main NIHR Network Contact' for the purpose of performance monitoring, tracking and assisting activities. Ensure a customer-centric approach to service delivery, ensuring that the needs and expectations of stakeholders are met or exceeded. Contribute to the overarching goals of the Research Delivery Network by ensuring smooth operation of services, adhering to relevant Standard Operating Procedures to ensure consistent and effective service delivery. Person specification
Skills
Ability to communicate clearly with colleagues at all levels and across organisations Logical approach to problem solving and ability to be objective Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office Excellent oral, written and presentation skills Ability to work independently in accordance with SOPs, while supporting the broader activities of a team Knowledge
Degree in health or science discipline Experience
Knowledge of the research study lifecycle Experience of administration within an organisational environment Experience of using data systems, including accurate data entry and interpretation of data Awareness of research, the NHS and the wider health and care system including associated responsibilities to the public and patients Awareness of governance and legislative framework for clinical research in the NHS Awareness of key RDN customers and their needs Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitably according to their needs. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. We are committed to supporting all employees to achieve a healthy work-life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking into account the individual’s personal circumstances as well as the needs of the service. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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The Study Support Service serves as the cornerstone of the Research Delivery Network (RDN), facilitating the effective delivery of studies throughout the system while enhancing strategic capacity and capability. The Study Support Service Officer is responsible for supporting the delivery of these services following relevant Standard Operating Procedures (SOPs). This will involve engaging with multiple partners across the region by supporting the coordination of communities and events. Additionally, they maintain systems for costing and attribution of studies ensuring adept support for regional organisations with their data requirements. Main duties of the job
Strategic Leadership Information & Administration Operational Management Service Improvement & Development Performance Management Communication & Stakeholder Management Ensuring Patient, Carer & Public inform and influence delivery of RDN Strategy Corporate Governance Working for our organisation
From October 2024, the current NIHR Clinical Research Network will be changing to become the NIHR Research Delivery Network (RDN). The RDN will build on the successes of the CRN in supporting the effective and efficient initiation and delivery of funded research across the health and care system in England for the benefit of patients, the health and care system and the economy. The RDN will support: Clinical trials and other well-designed health and social care research studies (including studies that are delivered outside of an NHS setting); Public health studies that require the recruitment of individuals within an NHS setting (that is, acute, ambulance, mental health, community or primary care) or an episode of care which involves contact with the NHS. Detailed job description and main responsibilities
Act as a liaison between various stakeholders to ensure effective communication and alignment of objectives. Manage, understand and interpret complex information and data to make recommendations on decisions and plans relating to the Study Support Service. This may include communicating and presenting to a variety of audiences. Ensure compliance with the DHSC RDN Portfolio Policy that the process, procedure and monitoring of studies enables sponsors / delegates, research delivery sites and funders to understand and adhere to their roles and responsibilities. Actively contribute to the coordination of the National Specialty and Setting Groups (e.g. arranging meetings, taking notes). Facilitate efficient study set-up, act as 'Main NIHR Network Contact' for the purpose of performance monitoring, tracking and assisting activities. Ensure a customer-centric approach to service delivery, ensuring that the needs and expectations of stakeholders are met or exceeded. Contribute to the overarching goals of the Research Delivery Network by ensuring smooth operation of services, adhering to relevant Standard Operating Procedures to ensure consistent and effective service delivery. Person specification
Skills
Ability to communicate clearly with colleagues at all levels and across organisations Logical approach to problem solving and ability to be objective Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office Excellent oral, written and presentation skills Ability to work independently in accordance with SOPs, while supporting the broader activities of a team Knowledge
Degree in health or science discipline Experience
Knowledge of the research study lifecycle Experience of administration within an organisational environment Experience of using data systems, including accurate data entry and interpretation of data Awareness of research, the NHS and the wider health and care system including associated responsibilities to the public and patients Awareness of governance and legislative framework for clinical research in the NHS Awareness of key RDN customers and their needs Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitably according to their needs. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. We are committed to supporting all employees to achieve a healthy work-life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking into account the individual’s personal circumstances as well as the needs of the service. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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