Supervisor

The role: • Encouraging the team to welcome all clients through the Paul Smith sales ceremony, greeting, discovering, proposing, closing and client follow up to provide a memorable customer experience. • Engaging with customers to develop long lasting relationships, foster brand loyalty and delight them with your service enabling you to build your trust and credibility as a Paul Smith Brand Ambassador. Showing your team the importance of this through excellent results and best practice. • Maximising all sales and customer opportunities. The incentive of a financial reward will ensure that you inspire your team to meet and exceed their individual targets to reach your Store’s KPI and Sales performance. • Supporting the Shop Management on initiatives to achieve and exceed set financial targets. • Sharing an excellent understanding of product knowledge with the team; including our tailor-made services. • Actively taking care of stock related duties including delivery processing, customer orders, store to store transfers, end of season returns and stocktakes. • Ensuring visual presentation, store maintenance and housekeeping is kept to the company’s desired standard both on and off the shop floor. Your Experience: • Loves to provide excellent customer service. • Experience of retail environment. • Ability to work towards sales targets; to interpret financial data. • Loves learning and sharing product knowledge with customers and team. • Maintaining excellent housekeeping and visual standards. • Ability to monitor stock levels. About You: • Passion for style, fashion & the Paul Smith brand. • Smart in appearance & individual. • Interest and knowledge of current trends in music, arts and culture. • Has initiative; is motivated, collaborative. • Flexible and reliable. • Good team member, helpful, approachable and trustworthy.

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