At Whittard, we’re passionate about bringing luxury tea and coffee to our customers. We’ve been achieving this goal since 1886, and you could be part of our story in this new supervisor role at our Oxford High Street store.
Supporting your store management with day-to-day store and people operations, you will help lead the store to continued success all while on the receiving end of generous holiday, product discounts, and investments in your professional training and development. With exceptional customer service and the leadership skills to step up when store management is away, you will help the store reach its targets and become a stronger part of the community.
We are currently looking for somebody to join the team for a minimum of 24 hours a week.
Responsibilities
Providing first-class customer service. Becoming an ambassador of the products, offering excellent knowledge and recommendations to customers, taking them on a journey to their perfect purchase. Operating the till, providing front-facing customer service. Day-to-day activities such as cleaning, unpacking deliveries, stock management, and depositing money at the bank. Actioning handover notes and other communications. Following store opening and closing procedures including being a key holder and completing cash management processes. Providing on-the-spot feedback to colleagues on behaviors and performance. Minimum Requirements
Previous experience in a supervisory role with experience of being a key holder with open/close responsibilities. Experience in front-facing customer roles with the confidence to engage in conversation. The ability to delegate tasks effectively. The Role Itself
This role at Whittard will see you supporting your team with day-to-day aspects while creating an unparalleled atmosphere that provides an experience for customers that they will forever align with the Whittard brand. With store incentives for the team throughout the year, including individual rewards and team benefits, you will be joining a company that celebrates their team at every corner.
#J-18808-Ljbffr
Responsibilities
Providing first-class customer service. Becoming an ambassador of the products, offering excellent knowledge and recommendations to customers, taking them on a journey to their perfect purchase. Operating the till, providing front-facing customer service. Day-to-day activities such as cleaning, unpacking deliveries, stock management, and depositing money at the bank. Actioning handover notes and other communications. Following store opening and closing procedures including being a key holder and completing cash management processes. Providing on-the-spot feedback to colleagues on behaviors and performance. Minimum Requirements
Previous experience in a supervisory role with experience of being a key holder with open/close responsibilities. Experience in front-facing customer roles with the confidence to engage in conversation. The ability to delegate tasks effectively. The Role Itself
This role at Whittard will see you supporting your team with day-to-day aspects while creating an unparalleled atmosphere that provides an experience for customers that they will forever align with the Whittard brand. With store incentives for the team throughout the year, including individual rewards and team benefits, you will be joining a company that celebrates their team at every corner.
#J-18808-Ljbffr
