Job Title:
Supply Chain and Logistics Officer Reporting to:
Supply Chain and Logistics Manager Location:
London/Sheffield Hybrid Contract Type:
FTC (12 months) Hours per Week:
35 hours Salary & Grade:
6LO (London) - £28,731 - £30,243 / 6NO (National) - £26,138 - £27,513 Our Vision:
A UK where "No good food goes to waste". We are UK's national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. The Role:
This important role sits within our Supply Chain and Logistics team, responsible for processing offers of surplus food from our food partners into our network of Regional Centres and the wider community. This role is essential in ensuring that the food we are offered reaches the thousands of charities and community groups we support across the UK. The role is a combination of customer service provision and supply chain coordination with a strong data focus. You will analyse varied datasets to decide how food is distributed across our Network to ensure optimal and sustainable distribution. Main Areas of Responsibility: Food Industry Customer Service
Deliver excellent customer service, ensuring offers are responded to and processed within agreed service level requirements. Work closely with the Food Commercial Managers, providing feedback and reporting on service issues. Assist the Food Team with insight and feedback from food businesses, capturing key account information in our CRM system. Regional Centre Allocation
Adhere to the requirements of the Network Service Level Agreement. Work with the Supply Chain and Logistics Manager to match food supplied to Regional Centre needs. Ensure that offers are allocated in an efficient and timely manner according to network needs. Maintain timely records of accounts, allocations, offers, and case management in our CRM system. Maintain high standards of customer service to the Network and Operations teams. Logistics and Transport
Work with Commercial Managers and hauliers to implement best practice processes. Plan transport requirements with hauliers to meet network demand. Coordinate and plan routes for internal FareShare logistics. Reactively solve transport issues throughout the working day. Data and Analysis
Use FareShare PowerBI reports to ensure optimal product allocation. Monitor and analyse Salesforce reports to increase efficiency of allocation. Lead regional network agreement service level review meetings. Report on data integrity issues to the Network Analyst. Team Coordination and Representation
Support the Team providing assistance and cover when required. Support the training of new team members. Represent the Supply Chain and Logistics team at network cluster and food category meetings. Deputise for the Supply Chain and Logistics Manager when required. Person Specification: Essential Criteria
An understanding of food insecurity and sustainability issues. Excellent communication skills (written and oral). Evidenced problem-solving ability. Excellent customer service skills. Excellent organisation skills. Computer literate with good working knowledge of MS Office, particularly Excel and Word. Self-starter, ability to work with limited supervision. Proven ability to build and maintain relationships with multiple stakeholders. Ability to handle and analyse data. Experience of working in a fast-paced operations role. Desirable Criteria
Advanced Excel skills and abilities to analyse and manipulate large datasets. Salesforce or similar CRM system experience. Supply chain and logistics background. Application Process:
For any further questions on this please email recruitment@fareshare.org.uk Benefits: Hybrid / Flexible working, with regular UK travel. 28 days' annual leave + 8 bank holidays. Employer's pension contribution. Employee Assistance Program. Interest-free bicycle purchase loan scheme. Season ticket loan. Closing Date:
Tuesday, 19th November
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Supply Chain and Logistics Officer Reporting to:
Supply Chain and Logistics Manager Location:
London/Sheffield Hybrid Contract Type:
FTC (12 months) Hours per Week:
35 hours Salary & Grade:
6LO (London) - £28,731 - £30,243 / 6NO (National) - £26,138 - £27,513 Our Vision:
A UK where "No good food goes to waste". We are UK's national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. The Role:
This important role sits within our Supply Chain and Logistics team, responsible for processing offers of surplus food from our food partners into our network of Regional Centres and the wider community. This role is essential in ensuring that the food we are offered reaches the thousands of charities and community groups we support across the UK. The role is a combination of customer service provision and supply chain coordination with a strong data focus. You will analyse varied datasets to decide how food is distributed across our Network to ensure optimal and sustainable distribution. Main Areas of Responsibility: Food Industry Customer Service
Deliver excellent customer service, ensuring offers are responded to and processed within agreed service level requirements. Work closely with the Food Commercial Managers, providing feedback and reporting on service issues. Assist the Food Team with insight and feedback from food businesses, capturing key account information in our CRM system. Regional Centre Allocation
Adhere to the requirements of the Network Service Level Agreement. Work with the Supply Chain and Logistics Manager to match food supplied to Regional Centre needs. Ensure that offers are allocated in an efficient and timely manner according to network needs. Maintain timely records of accounts, allocations, offers, and case management in our CRM system. Maintain high standards of customer service to the Network and Operations teams. Logistics and Transport
Work with Commercial Managers and hauliers to implement best practice processes. Plan transport requirements with hauliers to meet network demand. Coordinate and plan routes for internal FareShare logistics. Reactively solve transport issues throughout the working day. Data and Analysis
Use FareShare PowerBI reports to ensure optimal product allocation. Monitor and analyse Salesforce reports to increase efficiency of allocation. Lead regional network agreement service level review meetings. Report on data integrity issues to the Network Analyst. Team Coordination and Representation
Support the Team providing assistance and cover when required. Support the training of new team members. Represent the Supply Chain and Logistics team at network cluster and food category meetings. Deputise for the Supply Chain and Logistics Manager when required. Person Specification: Essential Criteria
An understanding of food insecurity and sustainability issues. Excellent communication skills (written and oral). Evidenced problem-solving ability. Excellent customer service skills. Excellent organisation skills. Computer literate with good working knowledge of MS Office, particularly Excel and Word. Self-starter, ability to work with limited supervision. Proven ability to build and maintain relationships with multiple stakeholders. Ability to handle and analyse data. Experience of working in a fast-paced operations role. Desirable Criteria
Advanced Excel skills and abilities to analyse and manipulate large datasets. Salesforce or similar CRM system experience. Supply chain and logistics background. Application Process:
For any further questions on this please email recruitment@fareshare.org.uk Benefits: Hybrid / Flexible working, with regular UK travel. 28 days' annual leave + 8 bank holidays. Employer's pension contribution. Employee Assistance Program. Interest-free bicycle purchase loan scheme. Season ticket loan. Closing Date:
Tuesday, 19th November
#J-18808-Ljbffr
