Job Description:
Do you have a background in accounting / bookkeeping coupled with a commitment to providing outstanding customer service? If so, we'd love to hear from you.
We are working on an exciting opportunity for a Support Accountant to join the team at an Edinburgh based software provider on a permanent basis. You will be responsible for providing front line accounting support to users via email, phone and web chat.
Skills/Experience:
Qualified to AAT level or be a qualified bookkeeper, or relevant experience within an accountancy / finance role. A good understanding of payroll, VAT and Self-Assessment is essential. Highly computer-literate and web-savvy, understanding how crucial online engagement is to the success of any business. Have experience of working with small businesses, a clear understanding of their issues, and a keen interest in how the right financial software can help them. Have an advanced understanding of the accounting requirements of customers with the ability to explain complex reporting and accounting concepts to users in plain English, together with an advanced understanding and knowledge of the product and all functionalities. Able to train other members of the team on an ongoing basis in relation to accounting and product. Have experience of using a variety of bookkeeping and accounting software packages. Possess excellent spoken and written communication skills; in particular, be able to explain accounting concepts to both our customers and to the technical team in clear, plain English. Core Responsibilities:
Provide front-line support to our users - mainly by email and phone, and take responsibility for consistently responding accurately, promptly and fully in relation to both content and grammar. Provide training to customers by way of outbound calls, both to people who are currently at free trial stage and to subscribers who request further training. Help people who are interested in the product but who need more information to decide if it's the right product for them. Assist with product planning and with testing of new features or upgrades to existing functionality. Reply to queries posted by customers on community site. Have the skills and confidence to deliver webinars and seminars to customers. Follow and influence processes and policies and suggest improvements by questioning existing ones and encouraging other team members to do the same. Benefits:
A highly competitive salary. Wider Benefits package. Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy. Job reference:
15970 To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
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Qualified to AAT level or be a qualified bookkeeper, or relevant experience within an accountancy / finance role. A good understanding of payroll, VAT and Self-Assessment is essential. Highly computer-literate and web-savvy, understanding how crucial online engagement is to the success of any business. Have experience of working with small businesses, a clear understanding of their issues, and a keen interest in how the right financial software can help them. Have an advanced understanding of the accounting requirements of customers with the ability to explain complex reporting and accounting concepts to users in plain English, together with an advanced understanding and knowledge of the product and all functionalities. Able to train other members of the team on an ongoing basis in relation to accounting and product. Have experience of using a variety of bookkeeping and accounting software packages. Possess excellent spoken and written communication skills; in particular, be able to explain accounting concepts to both our customers and to the technical team in clear, plain English. Core Responsibilities:
Provide front-line support to our users - mainly by email and phone, and take responsibility for consistently responding accurately, promptly and fully in relation to both content and grammar. Provide training to customers by way of outbound calls, both to people who are currently at free trial stage and to subscribers who request further training. Help people who are interested in the product but who need more information to decide if it's the right product for them. Assist with product planning and with testing of new features or upgrades to existing functionality. Reply to queries posted by customers on community site. Have the skills and confidence to deliver webinars and seminars to customers. Follow and influence processes and policies and suggest improvements by questioning existing ones and encouraging other team members to do the same. Benefits:
A highly competitive salary. Wider Benefits package. Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy. Job reference:
15970 To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
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