We are looking for proactive and skilled Digital Applications Support Specialist to ensure the reliability and performance of digital solutions for a leading client (hybrid opportunity)
Key Responsibilities:
Support & Maintenance:
Proactively support and maintain the company's current and future digital applications and websites. Collaboration:
Work with internal and external parties to maintain application reliability. Monitoring:
Create and maintain relevant monitors/metrics for digital applications and websites. Incident Management:
Triage, categorize, and prioritize all digital incidents. Manage incidents end-to-end through internal and third-party support teams. Problem Management:
Drive internal and third-party technical teams to deliver root cause analysis. Regularly report on problem trends, resolution timelines, and improvement opportunities. Process Improvement:
Analyze and improve IT service processes. Track and report on SLAs and KPIs to identify improvement opportunities. Create, implement, and monitor action plans to enhance service quality. Skills Experience in Supporting and Implementing Digital solutions. Technical acumen - Investigating/Troubleshooting IT Infrastructure and Digital related incidents Knowledge of ITIL processes Knowledge of Linux and Windows Server Operating Systems, .NET/IIS Web Application, DevOps processes, Web Application Firewalls Excellent customer communication skills Analytical and problem solving mindset.
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Proactively support and maintain the company's current and future digital applications and websites. Collaboration:
Work with internal and external parties to maintain application reliability. Monitoring:
Create and maintain relevant monitors/metrics for digital applications and websites. Incident Management:
Triage, categorize, and prioritize all digital incidents. Manage incidents end-to-end through internal and third-party support teams. Problem Management:
Drive internal and third-party technical teams to deliver root cause analysis. Regularly report on problem trends, resolution timelines, and improvement opportunities. Process Improvement:
Analyze and improve IT service processes. Track and report on SLAs and KPIs to identify improvement opportunities. Create, implement, and monitor action plans to enhance service quality. Skills Experience in Supporting and Implementing Digital solutions. Technical acumen - Investigating/Troubleshooting IT Infrastructure and Digital related incidents Knowledge of ITIL processes Knowledge of Linux and Windows Server Operating Systems, .NET/IIS Web Application, DevOps processes, Web Application Firewalls Excellent customer communication skills Analytical and problem solving mindset.
#J-18808-Ljbffr
