An exciting opportunity has arisen within the IT team for a Support Engineer.
Working on infrastructure and deskside support, you will be providing support to both colleagues and students across all four campuses. The successful candidate is expected to rotate and support cover on all West Herts College Sites (Watford/Hemel/Luton).
You will take turns answering calls on the Service Desk on a rota basis, which may be offered on an ad-hoc basis from home.
The post holder will support users with PC, Mac, and mobile devices along with supporting systems and services used by colleagues and students.
Technical skills required are:
knowledge of PC, Mac, and IOS/Android devices, multifunction printers, Active Directory, networking, a working knowledge of ITIL processes for Incident, Problem, and Change management, Hardware Asset management, and service desk applications. You will possess excellent organisational and problem-solving skills with a keen desire to help and support people. The ideal candidate will have experience providing excellent support services to a broad user base, the ability to ‘get stuck in’, and the attitude of wanting to improve services and solutions to teaching and learning services. An in-depth knowledge of college systems isn’t required as long as the candidate has the skills and ability to support in a fast-paced environment. This is a great opportunity for someone to take their support skills and gain more experience and learning while helping to deliver a new IT strategy for the college. You’ll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do, so you’ll be encouraged to upskill. We have a free on-site gym and you can access a wide range of discounts and benefits including a cycle to work scheme, free on-site parking, pension, generous holiday scheme, time off at Christmas, and early finishes on a Friday. The closing date for applications is Tuesday 21 st
January 2025. For more information, please contact Human Resources on 01923 812333, or by e-mailing
This email address is being protected from spambots. You need JavaScript enabled to view it. . WHC Group is positive about disabled people. If you need help applying for this role, please contact the Human Resources department.
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knowledge of PC, Mac, and IOS/Android devices, multifunction printers, Active Directory, networking, a working knowledge of ITIL processes for Incident, Problem, and Change management, Hardware Asset management, and service desk applications. You will possess excellent organisational and problem-solving skills with a keen desire to help and support people. The ideal candidate will have experience providing excellent support services to a broad user base, the ability to ‘get stuck in’, and the attitude of wanting to improve services and solutions to teaching and learning services. An in-depth knowledge of college systems isn’t required as long as the candidate has the skills and ability to support in a fast-paced environment. This is a great opportunity for someone to take their support skills and gain more experience and learning while helping to deliver a new IT strategy for the college. You’ll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do, so you’ll be encouraged to upskill. We have a free on-site gym and you can access a wide range of discounts and benefits including a cycle to work scheme, free on-site parking, pension, generous holiday scheme, time off at Christmas, and early finishes on a Friday. The closing date for applications is Tuesday 21 st
January 2025. For more information, please contact Human Resources on 01923 812333, or by e-mailing
This email address is being protected from spambots. You need JavaScript enabled to view it. . WHC Group is positive about disabled people. If you need help applying for this role, please contact the Human Resources department.
#J-18808-Ljbffr
