Key job responsibilities Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.
Some of the key job functions
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services. Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts, AWS, web technologies projects. Software deployment support in staging and production environments. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Digital products or components. Customer notification and workflow coordination and follow-up to maintain service level agreements. Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.
BASIC QUALIFICATIONS
- Experience troubleshooting and debugging technical systems. - 3+ years of software development, or technical support experience. - Experience scripting in modern programming languages. - Experience in agile/scrum or related collaborative workflow. PREFERRED QUALIFICATIONS
- Experience analyzing and troubleshooting RESTful web API calls. - Knowledge of distributed applications/enterprise applications. - Knowledge of UNIX/Linux operating system. Posted:
December 23, 2024 (Updated about 10 hours ago) Posted:
December 18, 2024 (Updated about 13 hours ago) Posted:
December 22, 2024 (Updated about 19 hours ago) Posted:
July 5, 2024 (Updated 4 days ago) Posted:
October 18, 2024 (Updated 5 days ago) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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