Support Engineer (Security Cleared) - 100% Onsite Role
Role: Techbar Support Engineer Location: Leiston Onsite Inside IR35 Job Description Job Purpose and primary objectives: The Techbar IT Engineer plays a crucial role in ensuring the smooth operation of the organization's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet operational and project needs. Key Responsibilities: Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers and VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for incoming incidents. Management of Win-10 devices (MMD - Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the WIN-10 operating system. Antivirus Management (Defender/McAfee). Device movement as per requirement/project need. Unpacking and repackaging of Laptop/Desktop deliveries. Creating any technical project documentation, reporting, and manuals. Building and deploying workstations (Laptops/Desktops) with the standard approved image. Providing Tech-Bar support for user queries/technical resolution. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, loan laptop management & setup. Managing IT kit retirement and moving devices to the disposal area. Providing primary support for printers, including replacing consumables. Active Directory group management, account unlocks, and password resets. Other Responsibilities: Candidate should have a full UK driving license and be ready to travel. Key Skills/Knowledge/Experience: Experience troubleshooting issues on Windows 10 Operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in creating new Microsoft Teams in the Teams admin portal. L1 Support knowledge of Application & SharePoint. L1 support troubleshooting of Office Apps. Effective communication skills. Ability to multitask and manage time effectively. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated with a willingness to learn. Ability to work well with technical and non-technical staff across numerous areas. Ability to work independently on multiple tasks with commitment to resolution. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and environments, ability to understand Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Managing asset inventory. Desktop support experience in a Microsoft Managed Desktop environment. ITIL certifications or process knowledge. Special Working Conditions: This is a 100% onsite role (candidate should be ready to work from the office location at Leiston every day). Candidate should be SC Cleared (Mandatory) and should be ready to work out of hours based on on-call requirements.
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Role: Techbar Support Engineer Location: Leiston Onsite Inside IR35 Job Description Job Purpose and primary objectives: The Techbar IT Engineer plays a crucial role in ensuring the smooth operation of the organization's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet operational and project needs. Key Responsibilities: Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers and VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for incoming incidents. Management of Win-10 devices (MMD - Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the WIN-10 operating system. Antivirus Management (Defender/McAfee). Device movement as per requirement/project need. Unpacking and repackaging of Laptop/Desktop deliveries. Creating any technical project documentation, reporting, and manuals. Building and deploying workstations (Laptops/Desktops) with the standard approved image. Providing Tech-Bar support for user queries/technical resolution. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, loan laptop management & setup. Managing IT kit retirement and moving devices to the disposal area. Providing primary support for printers, including replacing consumables. Active Directory group management, account unlocks, and password resets. Other Responsibilities: Candidate should have a full UK driving license and be ready to travel. Key Skills/Knowledge/Experience: Experience troubleshooting issues on Windows 10 Operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in creating new Microsoft Teams in the Teams admin portal. L1 Support knowledge of Application & SharePoint. L1 support troubleshooting of Office Apps. Effective communication skills. Ability to multitask and manage time effectively. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated with a willingness to learn. Ability to work well with technical and non-technical staff across numerous areas. Ability to work independently on multiple tasks with commitment to resolution. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and environments, ability to understand Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Managing asset inventory. Desktop support experience in a Microsoft Managed Desktop environment. ITIL certifications or process knowledge. Special Working Conditions: This is a 100% onsite role (candidate should be ready to work from the office location at Leiston every day). Candidate should be SC Cleared (Mandatory) and should be ready to work out of hours based on on-call requirements.
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