Liverpool University Hospitals NHS Foundation Trust
Two part-time positions have arisen for an experienced, well-motivated and enthusiastic support secretary to join the Digestive Emergency Surgical Care Group. The appointee will work within an established secretarial team committed to improving our patient experience. The successful applicant must be able to undertake all administrative duties, be well-organized, able to plan their own workload, work on their own initiative, and meet strict deadlines. It is expected that applicants will have appropriate experience working in a medical environment and possess a good understanding of medical terminology and audio typing; experience in the use of EPRO (clinic letter tool) would be advantageous. Digestive and Emergency Surgery is based across three sites: Aintree University Hospital, Broadgreen Hospital, and the Royal Liverpool University Hospital. The successful candidate will be required to provide support across sites with a base at the Aintree site. Main duties of the job
To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing daily workloads and ad hoc office duties. Ensure cross-cover working where possible. Job responsibilities
Type dictation from audio transcription of clinical correspondence and documentation. Quality check documentation completed in clinical administration support. Ensure appropriate follow-up arrangements/investigations are in place. Liaise with personal medical secretary of specialty accordingly. Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patients are promptly reviewed. Check that follow-up appointments are arranged in conjunction with patient pathways. Answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion, and empathy in all situations. Accurate use of patient information using the Patient Administration System (PAS), including registration screen, checking patient details are correct, and tracking case notes. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients. Ensure efficient audit processes concerning correspondence to maintain quality levels and rectify accordingly. Take minutes of meetings, circulating to relevant groups. Obtain information as requested by line manager. Attend appropriate training, meetings, and education sessions when required. Work with managers to review working practices, ways of working, and find solutions to problems. Work with managers to improve quality and range of services, managing resources according to agreed policies and procedures. Ensure all mandatory training is up to date and report accordingly. General office duties, including incoming and outgoing mail, e-mail, fax, and photocopying. Participate in housekeeping of the office environment. Person Specification
Qualifications
Educated to GCSE/O Level standard/equivalent RSA/OCR Level II or equivalent Knowledge of medical terminology and secretarial procedures Experience
Excellent IT skills with knowledge and experience of all Microsoft Office packages Experience working in an NHS office environment Skills/Ability/Knowledge
Able to use own initiative and respond to new challenges Self-motivated and able to work with limited supervision Manage/prioritize own workload Ability to accurately maintain computerized and manual filing/documentation systems Ability to work as part of a team Ability to manage difficult/sensitive situations Ability and willingness to undertake further training as required Knowledge of internal PAS system Ability to supervise and motivate a team Excellent interpersonal and influencing skills Understanding of Trust internal policies as appropriate Qualities/Attributes
Able to adopt a flexible approach when required Ability to build and maintain good working relationships Other
Understanding of the confidential nature of the role and awareness of the Data Protection Act Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Liverpool University Hospitals NHS Foundation Trust £24,071 to £25,674 a year per annum, pro rata
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Two part-time positions have arisen for an experienced, well-motivated and enthusiastic support secretary to join the Digestive Emergency Surgical Care Group. The appointee will work within an established secretarial team committed to improving our patient experience. The successful applicant must be able to undertake all administrative duties, be well-organized, able to plan their own workload, work on their own initiative, and meet strict deadlines. It is expected that applicants will have appropriate experience working in a medical environment and possess a good understanding of medical terminology and audio typing; experience in the use of EPRO (clinic letter tool) would be advantageous. Digestive and Emergency Surgery is based across three sites: Aintree University Hospital, Broadgreen Hospital, and the Royal Liverpool University Hospital. The successful candidate will be required to provide support across sites with a base at the Aintree site. Main duties of the job
To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing daily workloads and ad hoc office duties. Ensure cross-cover working where possible. Job responsibilities
Type dictation from audio transcription of clinical correspondence and documentation. Quality check documentation completed in clinical administration support. Ensure appropriate follow-up arrangements/investigations are in place. Liaise with personal medical secretary of specialty accordingly. Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patients are promptly reviewed. Check that follow-up appointments are arranged in conjunction with patient pathways. Answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion, and empathy in all situations. Accurate use of patient information using the Patient Administration System (PAS), including registration screen, checking patient details are correct, and tracking case notes. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients. Ensure efficient audit processes concerning correspondence to maintain quality levels and rectify accordingly. Take minutes of meetings, circulating to relevant groups. Obtain information as requested by line manager. Attend appropriate training, meetings, and education sessions when required. Work with managers to review working practices, ways of working, and find solutions to problems. Work with managers to improve quality and range of services, managing resources according to agreed policies and procedures. Ensure all mandatory training is up to date and report accordingly. General office duties, including incoming and outgoing mail, e-mail, fax, and photocopying. Participate in housekeeping of the office environment. Person Specification
Qualifications
Educated to GCSE/O Level standard/equivalent RSA/OCR Level II or equivalent Knowledge of medical terminology and secretarial procedures Experience
Excellent IT skills with knowledge and experience of all Microsoft Office packages Experience working in an NHS office environment Skills/Ability/Knowledge
Able to use own initiative and respond to new challenges Self-motivated and able to work with limited supervision Manage/prioritize own workload Ability to accurately maintain computerized and manual filing/documentation systems Ability to work as part of a team Ability to manage difficult/sensitive situations Ability and willingness to undertake further training as required Knowledge of internal PAS system Ability to supervise and motivate a team Excellent interpersonal and influencing skills Understanding of Trust internal policies as appropriate Qualities/Attributes
Able to adopt a flexible approach when required Ability to build and maintain good working relationships Other
Understanding of the confidential nature of the role and awareness of the Data Protection Act Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Liverpool University Hospitals NHS Foundation Trust £24,071 to £25,674 a year per annum, pro rata
#J-18808-Ljbffr
