Employer: University Hospitals of North Midlands NHS Trust
Employer type: NHS
Site: Royal Stoke Hospital
Town: Stoke-On-Trent
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 28/01/2025 23:59
Support Secretary
Band 3
Job overview
*Previous applicants need not apply* The successful candidate will be required to support the Medical Secretarial Team in the delivery of a comprehensive administrative service. This will involve inpatient and outpatient waiting list management for a specialty, in accordance with the Patient Access Policy, communicating appointments and admission-related information to patients and carers, and typing correspondence within performance targets as appropriate. The post holder will also be expected to cover the Senior Medical Secretary during leave or absence. Main duties of the job
Key Areas/Tasks Communication & Relationships Skills: There is a requirement to exchange verbal and written information with patients, staff, and carers, requiring tact and diplomacy. The post holder will be expected to deal with queries from anxious patients and carers. Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgment to assess each situation and deal with accordingly. To deliver a high standard of communication to build and maintain good working relationships. To deliver a high standard of typing. Responsibility for the scheduling of appointments and theatre lists for cancer, urgent, and routine patients, in line with NHS wait times. To work closely with Clinical, management, and administration teams to ensure the best possible care and experience is delivered to our patients. To support the overall administration duties required for an efficient and effective service. Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all of our employees to make a commitment to the values, co-created by our staff, patients, and carers, that unite us as a Trust. At University Hospitals of North Midlands NHS Trust, we know that investing in, supporting, and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve. Detailed job description and main responsibilities
Communication & Relationships Skills: There is a requirement to exchange verbal and written information with patients, staff, and carers, requiring tact and diplomacy. The post holder will be expected to deal with queries from anxious patients and carers. Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgment to assess each situation and deal with accordingly. To deliver a high standard of communication to build and maintain good working relationships. To deliver a high standard of typing. Responsibility for the scheduling of appointments and theatre lists for cancer, urgent, and routine patients, in line with NHS wait times. To work closely with Clinical, management, and administration teams to ensure the best possible care and experience is delivered to our patients. To support the overall administration duties required for an efficient and effective service. Person specification
Qualifications
Administration Qualifications 5 or more GCSE A-C or equivalent Experience of managing wait lists Experience
2 years experience in an administration role Experience of working as part of a team Experience of booking/managing clinics Important information about your application All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly. References: Please ensure you provide email addresses for all referees for the last three years of employment. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith, or sexual orientation. Appointment will be based on merit alone. Flexible working will be considered in line with Trust policies. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check. University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.
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Band 3
Job overview
*Previous applicants need not apply* The successful candidate will be required to support the Medical Secretarial Team in the delivery of a comprehensive administrative service. This will involve inpatient and outpatient waiting list management for a specialty, in accordance with the Patient Access Policy, communicating appointments and admission-related information to patients and carers, and typing correspondence within performance targets as appropriate. The post holder will also be expected to cover the Senior Medical Secretary during leave or absence. Main duties of the job
Key Areas/Tasks Communication & Relationships Skills: There is a requirement to exchange verbal and written information with patients, staff, and carers, requiring tact and diplomacy. The post holder will be expected to deal with queries from anxious patients and carers. Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgment to assess each situation and deal with accordingly. To deliver a high standard of communication to build and maintain good working relationships. To deliver a high standard of typing. Responsibility for the scheduling of appointments and theatre lists for cancer, urgent, and routine patients, in line with NHS wait times. To work closely with Clinical, management, and administration teams to ensure the best possible care and experience is delivered to our patients. To support the overall administration duties required for an efficient and effective service. Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all of our employees to make a commitment to the values, co-created by our staff, patients, and carers, that unite us as a Trust. At University Hospitals of North Midlands NHS Trust, we know that investing in, supporting, and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve. Detailed job description and main responsibilities
Communication & Relationships Skills: There is a requirement to exchange verbal and written information with patients, staff, and carers, requiring tact and diplomacy. The post holder will be expected to deal with queries from anxious patients and carers. Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgment to assess each situation and deal with accordingly. To deliver a high standard of communication to build and maintain good working relationships. To deliver a high standard of typing. Responsibility for the scheduling of appointments and theatre lists for cancer, urgent, and routine patients, in line with NHS wait times. To work closely with Clinical, management, and administration teams to ensure the best possible care and experience is delivered to our patients. To support the overall administration duties required for an efficient and effective service. Person specification
Qualifications
Administration Qualifications 5 or more GCSE A-C or equivalent Experience of managing wait lists Experience
2 years experience in an administration role Experience of working as part of a team Experience of booking/managing clinics Important information about your application All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly. References: Please ensure you provide email addresses for all referees for the last three years of employment. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith, or sexual orientation. Appointment will be based on merit alone. Flexible working will be considered in line with Trust policies. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check. University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.
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