Support Team Member - GP & Clinical Admin
We are looking for an enthusiastic Medical Secretary to join our support team, focusing on GP and Clinical Admin. You must be able to demonstrate excellent organisational skills and be able to prioritise your workload. A flexible, professional and enthusiastic approach is essential along with the desire to deliver an excellent customer service to our patients. We offer competitive rates of pay, holiday and NHS Pension scheme. Full training and development opportunities available. Main duties of the job
You will process outgoing referrals and tasks initiated by the GP and Nursing Team including routine, urgent and two-week wait referrals. Liaising with hospitals, consultants and other providers you will help arrange and expedite appointments and investigations, patient transport and support patients with their enquiries. Knowledge or experience of SystmOne and/or ERS would be an advantage, but full training is available. Job responsibilities
Job Responsibilities: Provide an effective and efficient audio, copy typing and word processing service for the GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums etc in an accurate, quality and timely manner. Process patient referrals NHS eReferral system selecting the appropriate speciality and clinic. Assist in the processing of all 2WW (2 week wait) referrals within the appropriate timescale. Maintain a working knowledge of the local NHS services, including the clinics and specialties available, referral criteria and requirements and the appropriate forms and/or systems to be used. Liaise with other healthcare services to expedite patient referrals and/or appointments and to chase and/or request repeat copies of patient results, outpatient clinic letters and or patient discharges. Arrange patient transport as and when required in accordance with current local guidelines and restrictions. Make patient appointments, bookings and arrange admissions as and when required. Complete all Practice tasks assigned to you and contribute to the completion of tasks assigned to the Support Team. Identify scanned completed medical reports and pass to the Finance Manager for invoicing before dispatch. Ensure items for patient collection have been paid for in advance and are scanned, enveloped and passed to Reception. Action and complete all GP & Clinical Admin requests received by email, manual note or S1 task including contacting the patient where appropriate to arrange any follow-up tests or appointments or liaising with other healthcare agencies to chase results or referrals or to arrange or cancel further care. Provide liaison between the Practice and community based nursing services including ICMT, Intermediate Care and the District Nursing Teams to facilitate care and support for patients as required. Liaise with patients and other health agencies by telephone as required, providing a polite, constructive and effective telephone support service. Assist the Support Team Leader and/or Practice Manager with clerical and administrative duties as required. Maintain appropriate entries and record keeping in the Practice clinical system as required by your role and duties. Contribute to the maintenance and running of the Practice Gold Standards and Child Protection Registers and any waiting lists. Provide ad-hoc support to the Reception & Admin Team as required, including relief reception and/or telephone cover and cover for meetings, training or staff absence as directed. Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Business Manager. Person Specification
Qualifications
IT literate, including experience in using Word and Excel at an advanced level. Experience in using practice clinical software. Previous experience in an analytical role and working in a complex, fast-paced environment with high levels of regulation and compliance. Familiarity with a variety of Windows-based software and Windows/network environment. Ability to understand and learn new software and administrative procedures. Experience in primary care/NHS/caring profession and dealing with members of the public. Understanding of key data protection legislation. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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We are looking for an enthusiastic Medical Secretary to join our support team, focusing on GP and Clinical Admin. You must be able to demonstrate excellent organisational skills and be able to prioritise your workload. A flexible, professional and enthusiastic approach is essential along with the desire to deliver an excellent customer service to our patients. We offer competitive rates of pay, holiday and NHS Pension scheme. Full training and development opportunities available. Main duties of the job
You will process outgoing referrals and tasks initiated by the GP and Nursing Team including routine, urgent and two-week wait referrals. Liaising with hospitals, consultants and other providers you will help arrange and expedite appointments and investigations, patient transport and support patients with their enquiries. Knowledge or experience of SystmOne and/or ERS would be an advantage, but full training is available. Job responsibilities
Job Responsibilities: Provide an effective and efficient audio, copy typing and word processing service for the GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums etc in an accurate, quality and timely manner. Process patient referrals NHS eReferral system selecting the appropriate speciality and clinic. Assist in the processing of all 2WW (2 week wait) referrals within the appropriate timescale. Maintain a working knowledge of the local NHS services, including the clinics and specialties available, referral criteria and requirements and the appropriate forms and/or systems to be used. Liaise with other healthcare services to expedite patient referrals and/or appointments and to chase and/or request repeat copies of patient results, outpatient clinic letters and or patient discharges. Arrange patient transport as and when required in accordance with current local guidelines and restrictions. Make patient appointments, bookings and arrange admissions as and when required. Complete all Practice tasks assigned to you and contribute to the completion of tasks assigned to the Support Team. Identify scanned completed medical reports and pass to the Finance Manager for invoicing before dispatch. Ensure items for patient collection have been paid for in advance and are scanned, enveloped and passed to Reception. Action and complete all GP & Clinical Admin requests received by email, manual note or S1 task including contacting the patient where appropriate to arrange any follow-up tests or appointments or liaising with other healthcare agencies to chase results or referrals or to arrange or cancel further care. Provide liaison between the Practice and community based nursing services including ICMT, Intermediate Care and the District Nursing Teams to facilitate care and support for patients as required. Liaise with patients and other health agencies by telephone as required, providing a polite, constructive and effective telephone support service. Assist the Support Team Leader and/or Practice Manager with clerical and administrative duties as required. Maintain appropriate entries and record keeping in the Practice clinical system as required by your role and duties. Contribute to the maintenance and running of the Practice Gold Standards and Child Protection Registers and any waiting lists. Provide ad-hoc support to the Reception & Admin Team as required, including relief reception and/or telephone cover and cover for meetings, training or staff absence as directed. Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Business Manager. Person Specification
Qualifications
IT literate, including experience in using Word and Excel at an advanced level. Experience in using practice clinical software. Previous experience in an analytical role and working in a complex, fast-paced environment with high levels of regulation and compliance. Familiarity with a variety of Windows-based software and Windows/network environment. Ability to understand and learn new software and administrative procedures. Experience in primary care/NHS/caring profession and dealing with members of the public. Understanding of key data protection legislation. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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