Main area: Core 24 Urgent Care - Mental Health Division
Grade Band: 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 350-MHC6931024
Employer: Mersey Care NHS Foundation Trust
Employer type: NHS
Site: Whiston A & E
Town: Whiston
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 09/02/2025 23:59
Interview date: 19/02/2025
Support Worker Mental Health
Band 3
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore, we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. Job overview
Whiston Core 24 forms part of the 24/7 Urgent Care Model and urgent care pathway within Mersey Care NHS Foundation Trust. The 24/7 model provides mental health assessment, intensive community interventions, advice, support and guidance twenty four hours, seven days a week across several access points for individuals presenting in crisis. These services are Southport District General Hospital, Aintree Hospital, The Royal at Liverpool plus Whiston Hospital & Warrington Hospital. Mersey Care NHS Foundation Trust as a leading provider of mental health care, addiction services and learning disability care. Service users receive a high quality service that is free from stigma, discrimination and harm. Staff are engaged with the delivery, innovation and continuous improvement of services to benefit service users. Visible and responsive leadership, setting the standard for others and role-modelling throughout the division for all managers. The Trust values of Continuous Improvement, Accountability, Respectfulness and Enthusiasm will be embedded across the division for all staff and evident to service users. Main duties of the job
To carry out assigned duties, involving direct care and observation of service users under the guidance and indirect supervision of qualified staff. To report to the qualified staff any observations made whilst providing care to service users, providing details of mental state and risk factors. To work with service users on an individual and group basis as outlined in the care plan and as directed by the appropriate named lead professional. Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles. Detailed job description and main responsibilities
Clinical: To contribute to the assessment and delivery of a planned programme of care under the guidelines of ECC and with guidance and indirect supervision from the qualified practitioner. To support individuals so that they are able to recognise, cope and self-manage with crisis situations and to help them develop independence where possible. To report general observations and provide feedback to the qualified practitioner both verbally and in written formats, if required. To contribute to the effective running of the service by providing and receiving information to/from other departments e.g. Inpatient Wards, Estates Department. To use a variety of verbal and non-verbal skills to overcome communication barriers presented by service-users due to their mental health needs. To contribute to maintaining a safe environment for service users in the community. To carry out specific duties that contribute to the assessment of service-users as requested by a qualified practitioner. To develop and maintain links with other agencies and services, both statutory and voluntary. To use skills and techniques, gained during mandatory training, to de-escalate situations where service-users become physically or verbally aggressive. To contribute to the development of risk management plans for service users by reporting, to the qualified practitioner, any incidents of risk to the service user or risk to others as a result of the behaviour or actions of service users. Professional: To participate in the Directorates performance management/supervision framework and work towards meeting identified goals and objectives as agreed in a PACE. To act, at all times, in accordance with Trust policies and procedures. To undertake mandatory training as stipulated by the Trust and ensure that all interactions with service users are in line with this e.g. Manual Handling. Under the guidance and supervision of a qualified practitioner, to make accurate and appropriate entries into health records. To participate in staff meetings to assist effective two-way communication. To seek advice and further training, if appropriate, before carrying out any duty you are unsure of. To make the qualified practitioner aware of any incidents arising during your span of duty and carry out any actions arising from this as directed. Take direction from the qualified practitioner as to any duties or tasks assigned to you for your span of duty and carry them out as requested. To participate, as directed in the induction of new staff. Organisational: To adhere to the Trust's rights-based approach taking into account service user choice. To take responsibility for ensuring your own personal safety and that of the service user when using equipment. To take reasonable care for the health and safety of yourself and any others that may be affected by your acts and omissions at work. To ensure that you are familiar with the terms and conditions of your post. To participate in service development activities as required. Other: To maintain the dignity of service users at all times whilst dealing with aspects of personal care. To seek appropriate advice and support from the qualified practitioner during occasions when service users or their carers become agitated or distressed. To maintain service user confidentiality at all times both on and off duty. To maintain appropriate professional boundaries with service users at all times both on and off duty. To ensure that work is conducted in accordance with the Trust's Equality and Diversity Strategy. In exceptional circumstances to co-operate with reasonable requests from more senior staff to vary your area of work to meet unplanned clinical need. Person specification
Values
Accountability Support High professional standards Responsive to service users Engaging leadership style Transparency and honesty Discreet Change oriented Knowledge and Skills
Able to communicate effectively. Understanding of confidentiality Ability to work as a member of a team. Ability to demonstrate a non-judgemental attitude. Ability to work on own initiative under the supervision of a qualified practitioner. Breakaway techniques and de-escalation Qualifications
Good standard of education NVQ Level 2 or willingness to work towards Experience
Experience of working in a care setting. Experience of individuals with Mental Health problems Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form. Should you require a reasonable adjustment to our recruitment process please email [emailprotected] to ensure that measures can be put in place to support you. The Trust expects all post holders who require an enhanced DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration.
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Band 3
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore, we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. Job overview
Whiston Core 24 forms part of the 24/7 Urgent Care Model and urgent care pathway within Mersey Care NHS Foundation Trust. The 24/7 model provides mental health assessment, intensive community interventions, advice, support and guidance twenty four hours, seven days a week across several access points for individuals presenting in crisis. These services are Southport District General Hospital, Aintree Hospital, The Royal at Liverpool plus Whiston Hospital & Warrington Hospital. Mersey Care NHS Foundation Trust as a leading provider of mental health care, addiction services and learning disability care. Service users receive a high quality service that is free from stigma, discrimination and harm. Staff are engaged with the delivery, innovation and continuous improvement of services to benefit service users. Visible and responsive leadership, setting the standard for others and role-modelling throughout the division for all managers. The Trust values of Continuous Improvement, Accountability, Respectfulness and Enthusiasm will be embedded across the division for all staff and evident to service users. Main duties of the job
To carry out assigned duties, involving direct care and observation of service users under the guidance and indirect supervision of qualified staff. To report to the qualified staff any observations made whilst providing care to service users, providing details of mental state and risk factors. To work with service users on an individual and group basis as outlined in the care plan and as directed by the appropriate named lead professional. Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles. Detailed job description and main responsibilities
Clinical: To contribute to the assessment and delivery of a planned programme of care under the guidelines of ECC and with guidance and indirect supervision from the qualified practitioner. To support individuals so that they are able to recognise, cope and self-manage with crisis situations and to help them develop independence where possible. To report general observations and provide feedback to the qualified practitioner both verbally and in written formats, if required. To contribute to the effective running of the service by providing and receiving information to/from other departments e.g. Inpatient Wards, Estates Department. To use a variety of verbal and non-verbal skills to overcome communication barriers presented by service-users due to their mental health needs. To contribute to maintaining a safe environment for service users in the community. To carry out specific duties that contribute to the assessment of service-users as requested by a qualified practitioner. To develop and maintain links with other agencies and services, both statutory and voluntary. To use skills and techniques, gained during mandatory training, to de-escalate situations where service-users become physically or verbally aggressive. To contribute to the development of risk management plans for service users by reporting, to the qualified practitioner, any incidents of risk to the service user or risk to others as a result of the behaviour or actions of service users. Professional: To participate in the Directorates performance management/supervision framework and work towards meeting identified goals and objectives as agreed in a PACE. To act, at all times, in accordance with Trust policies and procedures. To undertake mandatory training as stipulated by the Trust and ensure that all interactions with service users are in line with this e.g. Manual Handling. Under the guidance and supervision of a qualified practitioner, to make accurate and appropriate entries into health records. To participate in staff meetings to assist effective two-way communication. To seek advice and further training, if appropriate, before carrying out any duty you are unsure of. To make the qualified practitioner aware of any incidents arising during your span of duty and carry out any actions arising from this as directed. Take direction from the qualified practitioner as to any duties or tasks assigned to you for your span of duty and carry them out as requested. To participate, as directed in the induction of new staff. Organisational: To adhere to the Trust's rights-based approach taking into account service user choice. To take responsibility for ensuring your own personal safety and that of the service user when using equipment. To take reasonable care for the health and safety of yourself and any others that may be affected by your acts and omissions at work. To ensure that you are familiar with the terms and conditions of your post. To participate in service development activities as required. Other: To maintain the dignity of service users at all times whilst dealing with aspects of personal care. To seek appropriate advice and support from the qualified practitioner during occasions when service users or their carers become agitated or distressed. To maintain service user confidentiality at all times both on and off duty. To maintain appropriate professional boundaries with service users at all times both on and off duty. To ensure that work is conducted in accordance with the Trust's Equality and Diversity Strategy. In exceptional circumstances to co-operate with reasonable requests from more senior staff to vary your area of work to meet unplanned clinical need. Person specification
Values
Accountability Support High professional standards Responsive to service users Engaging leadership style Transparency and honesty Discreet Change oriented Knowledge and Skills
Able to communicate effectively. Understanding of confidentiality Ability to work as a member of a team. Ability to demonstrate a non-judgemental attitude. Ability to work on own initiative under the supervision of a qualified practitioner. Breakaway techniques and de-escalation Qualifications
Good standard of education NVQ Level 2 or willingness to work towards Experience
Experience of working in a care setting. Experience of individuals with Mental Health problems Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form. Should you require a reasonable adjustment to our recruitment process please email [emailprotected] to ensure that measures can be put in place to support you. The Trust expects all post holders who require an enhanced DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration.
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