Department:
Business Development and Fan Engagement Department Hours of Work:
35 hours per week (includes matchdays, evenings and weekends) Contract Type:
Permanent Salary:
Attractive Remuneration Package Location:
Bodymoor Heath Training Ground Closing Date:
Sunday 5 January 2025 1. The Department
The Business Development and Fan Engagement department recognises the invaluable contribution made by every supporter to the ongoing success of the club. It has a strong relationship with its dedicated supporters while also wishing to continuously improve the connection between the club and our fanbase. The Club has various channels of dialogue to make it accessible and open to its supporters. 2. The Role
We have an exciting opportunity for a Supporter Liaison Manager to join our team based at Bodymoor Heath Training Ground. The postholder will be responsible for managing the club’s relationship with our fanbase and will be the regular point of contact between supporter groups and individuals. This role involves building strong relationships with supporters, providing consultation with fans on a structured and regular basis. You will also continuously improve communication channels, working with all relevant internal stakeholders to develop a process/strategy on all Fan Experience matters, gathering feedback from supporters, and producing monthly reports on key matters. For further information about the role, please see the
Role Profile
. 3. The Person
The ideal candidate will have demonstrable experience working in a similar Supporter Liaison role, ideally with a deep knowledge of the heritage, history, and values of the Club. The postholder will have exceptional verbal communication skills that are clear, concise, and accurate, with the ability to speak in public forums. A good understanding of social media and fan forum channels is essential, along with the ability to build strong relationships with internal and external stakeholders, mediate and resolve complex situations, and present reasoned ideas and thoughts. You will have strong organisational and planning skills with the ability to adapt to changing conditions quickly in a fast-paced operational environment. Additionally, you will be capable of managing difficult situations, requests, queries, and challenging enquiries in a professional manner. As part of your application, please ensure you upload your CV and Cover Letter. Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received. Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embraces equal opportunities for all. We are proud to be a Disability Confident employer and fully support The FA's Football Leadership Diversity Code. We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex, and religion or belief. Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes, and for some roles, a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see
Aston Villa Football Club | The official club website | AVFC - Safeguarding
#J-18808-Ljbffr
Business Development and Fan Engagement Department Hours of Work:
35 hours per week (includes matchdays, evenings and weekends) Contract Type:
Permanent Salary:
Attractive Remuneration Package Location:
Bodymoor Heath Training Ground Closing Date:
Sunday 5 January 2025 1. The Department
The Business Development and Fan Engagement department recognises the invaluable contribution made by every supporter to the ongoing success of the club. It has a strong relationship with its dedicated supporters while also wishing to continuously improve the connection between the club and our fanbase. The Club has various channels of dialogue to make it accessible and open to its supporters. 2. The Role
We have an exciting opportunity for a Supporter Liaison Manager to join our team based at Bodymoor Heath Training Ground. The postholder will be responsible for managing the club’s relationship with our fanbase and will be the regular point of contact between supporter groups and individuals. This role involves building strong relationships with supporters, providing consultation with fans on a structured and regular basis. You will also continuously improve communication channels, working with all relevant internal stakeholders to develop a process/strategy on all Fan Experience matters, gathering feedback from supporters, and producing monthly reports on key matters. For further information about the role, please see the
Role Profile
. 3. The Person
The ideal candidate will have demonstrable experience working in a similar Supporter Liaison role, ideally with a deep knowledge of the heritage, history, and values of the Club. The postholder will have exceptional verbal communication skills that are clear, concise, and accurate, with the ability to speak in public forums. A good understanding of social media and fan forum channels is essential, along with the ability to build strong relationships with internal and external stakeholders, mediate and resolve complex situations, and present reasoned ideas and thoughts. You will have strong organisational and planning skills with the ability to adapt to changing conditions quickly in a fast-paced operational environment. Additionally, you will be capable of managing difficult situations, requests, queries, and challenging enquiries in a professional manner. As part of your application, please ensure you upload your CV and Cover Letter. Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received. Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embraces equal opportunities for all. We are proud to be a Disability Confident employer and fully support The FA's Football Leadership Diversity Code. We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex, and religion or belief. Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes, and for some roles, a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see
Aston Villa Football Club | The official club website | AVFC - Safeguarding
#J-18808-Ljbffr
