SX Program Manager, Seller Experience LATAM
Are you excited by building new things? Do you want to work in a complex and dynamic environment and drive scalable recruitment in our marketplace? Then this position is for you.
We are looking for a talented Program Manager to join our SX Registration & Verification vertical. The Program Manager will define strategies to enhance the current Registration experience for sellers in LATAM, partner with product, operations, and compliance teams to solve experience issues. The PM will also have a hands-on approach in driving improvements in seller experience, reducing friction, and raising the bar in processes for verification. This role has a strong business component, with ownership of metrics, maintaining a consistent relationship with stakeholder teams, owning mechanisms for weekly tracking and callouts.
The candidate must be a strong leader and will draw upon solid analytical, critical thinking, and problem-solving skills to effectively drive business results and collaborate with local and global teams. The individual must have experience in program management and must excel at building trust and driving urgency across the organization. The Program Manager must work well cross-functionally and culturally and will often present reports on progress and improvements to senior leadership.
At Amazon Brazil, we value Diversity, Equity, and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.
Key job responsibilities:
Identify Seller Experience pain points for seller registration verification. Partner with product, operations, and compliance teams to enhance experience for sellers and internal stakeholders. Own mechanisms of Voice of Seller tracking, and be the main bridge with Account Management teams. Own and track weekly metrics for callouts, reports, and newsletters.
BASIC QUALIFICATIONS
- 4+ years of professional non-internship marketing experience. - Experience using data and metrics to drive improvements. - Experience with Excel or Tableau (data manipulation, macros, charts, and pivot tables). - Experience using Microsoft Excel to manipulate and analyze data. - Experience building, executing, and scaling cross-functional programs or marketing campaigns from concept to completion. PREFERRED QUALIFICATIONS
- Experience using customer research, hard data, and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs. - Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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Are you excited by building new things? Do you want to work in a complex and dynamic environment and drive scalable recruitment in our marketplace? Then this position is for you.
We are looking for a talented Program Manager to join our SX Registration & Verification vertical. The Program Manager will define strategies to enhance the current Registration experience for sellers in LATAM, partner with product, operations, and compliance teams to solve experience issues. The PM will also have a hands-on approach in driving improvements in seller experience, reducing friction, and raising the bar in processes for verification. This role has a strong business component, with ownership of metrics, maintaining a consistent relationship with stakeholder teams, owning mechanisms for weekly tracking and callouts.
The candidate must be a strong leader and will draw upon solid analytical, critical thinking, and problem-solving skills to effectively drive business results and collaborate with local and global teams. The individual must have experience in program management and must excel at building trust and driving urgency across the organization. The Program Manager must work well cross-functionally and culturally and will often present reports on progress and improvements to senior leadership.
At Amazon Brazil, we value Diversity, Equity, and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.
Key job responsibilities:
Identify Seller Experience pain points for seller registration verification. Partner with product, operations, and compliance teams to enhance experience for sellers and internal stakeholders. Own mechanisms of Voice of Seller tracking, and be the main bridge with Account Management teams. Own and track weekly metrics for callouts, reports, and newsletters.
BASIC QUALIFICATIONS
- 4+ years of professional non-internship marketing experience. - Experience using data and metrics to drive improvements. - Experience with Excel or Tableau (data manipulation, macros, charts, and pivot tables). - Experience using Microsoft Excel to manipulate and analyze data. - Experience building, executing, and scaling cross-functional programs or marketing campaigns from concept to completion. PREFERRED QUALIFICATIONS
- Experience using customer research, hard data, and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs. - Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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