System Coordination Centre Delivery Manager
Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to NHS Hampshire and Isle of Wight, Southern Health Foundation Trust, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust. Due to Maternity Leave, we are looking for a Delivery Manager within the System Coordination Centre to support the coordination of System resilience across the Hampshire and Isle of Wight ICS, in order to manage operational pressure for the Health and care System. System Resilience continues to be a high profile function both within the ICB and Nationally. We are seeking a hardworking and flexible individual who is: Passionate about Urgent & Emergency Care A strong communicator with the ability to engage and collaborate with a variety of stakeholders Delivery focused Working across Hampshire and Isle of Wight, the role will support the management of a single point of contact and access across Hampshire and Isle of Wight ICB to support the coordination of operational incidents, System management, and information cascades to ensure situational awareness of the System position. You should have experience of working in a fast-paced pressurised environment. Be able to work on your own initiative, but also be an effective team player and be able to manage multiple and changing priorities in a busy environment. Main Duties of the Job
Support the coordination of System resilience across the Hampshire and Isle of Wight ICS, in order to manage operational pressure for the Health and care System through the development and delivery of integrated Operational Plans. You will use your knowledge and experience to build meaningful relationships with partners to develop and support the delivery of Operational & System Resilience Plans across the System. Main duties include but are not limited to: Supporting the function of the SCC to maintain a single point of contact and access across Hampshire and Isle of Wight ICB Supporting day-to-day operational resilience in coordinating the System in terms of flow and escalation ensuring appropriate plans/actions are in place at pace and undertaken as required Significantly contribute to the ongoing improvement of health services, helping to secure high quality service provision by identifying need and redesigning pathways so that patients receive the best possible care. Identify opportunities for service improvement through research and investigation, benchmarking, assessing delivery against best practice and comparing against best value service models. Liaise with support functions and external partners/providers to facilitate project delivery and reporting. About Us
We offer excellent employment opportunities to new and existing staff. We aim to be a model employer by embedding best HR practice and supporting new ways of working. We pride ourselves on offering good working conditions, job security, lifelong learning, fair pay and benefits, staff involvement, and a balance between work and personal life. We enjoy a forward-thinking and innovative culture and our vision is to have healthy people, living healthy lives in healthy communities. We understand the only way to deliver this is to have the right people with the right skills. Here is a summary of some of the benefits and services which are on offer to staff: 27 days paid minimum holiday and bank holiday entitlement Sick pay policy Occupational health services including staff counselling services Flexible working and family-friendly policies Flexible retirement and retirement vouchers Successful candidates will be subject to a six-month probationary period. Job Responsibilities
Please find attached the detailed job description for further information on the duties and responsibilities of the role. Person Specification
Qualifications
Relevant programme/project management qualifications or equivalent level of experience. Evidence of continuing professional development relevant to role Educated to degree level in a relevant subject or equivalent level qualification or significant experience of working at a similar level in a specialist area. Knowledge and Experience
Significant administrative/secretarial experience including initiating and maintaining office systems. Demonstrable experience in dealing with sensitive and confidential information. Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access. Understanding of Confidentiality and Data Protection Act Knowledge of NHS issues Skills and Abilities
Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/instructions. Ability to work autonomously, under pressure in a busy working environment, with ability to multi-task. Effective team working Minute taking. Ability to maintain confidentiality and trust. Ability to use PC, keyboard and mouse on a frequent basis. Ability to concentrate whilst dealing with frequent interruptions on a regular basis. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to NHS Hampshire and Isle of Wight, Southern Health Foundation Trust, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust. Due to Maternity Leave, we are looking for a Delivery Manager within the System Coordination Centre to support the coordination of System resilience across the Hampshire and Isle of Wight ICS, in order to manage operational pressure for the Health and care System. System Resilience continues to be a high profile function both within the ICB and Nationally. We are seeking a hardworking and flexible individual who is: Passionate about Urgent & Emergency Care A strong communicator with the ability to engage and collaborate with a variety of stakeholders Delivery focused Working across Hampshire and Isle of Wight, the role will support the management of a single point of contact and access across Hampshire and Isle of Wight ICB to support the coordination of operational incidents, System management, and information cascades to ensure situational awareness of the System position. You should have experience of working in a fast-paced pressurised environment. Be able to work on your own initiative, but also be an effective team player and be able to manage multiple and changing priorities in a busy environment. Main Duties of the Job
Support the coordination of System resilience across the Hampshire and Isle of Wight ICS, in order to manage operational pressure for the Health and care System through the development and delivery of integrated Operational Plans. You will use your knowledge and experience to build meaningful relationships with partners to develop and support the delivery of Operational & System Resilience Plans across the System. Main duties include but are not limited to: Supporting the function of the SCC to maintain a single point of contact and access across Hampshire and Isle of Wight ICB Supporting day-to-day operational resilience in coordinating the System in terms of flow and escalation ensuring appropriate plans/actions are in place at pace and undertaken as required Significantly contribute to the ongoing improvement of health services, helping to secure high quality service provision by identifying need and redesigning pathways so that patients receive the best possible care. Identify opportunities for service improvement through research and investigation, benchmarking, assessing delivery against best practice and comparing against best value service models. Liaise with support functions and external partners/providers to facilitate project delivery and reporting. About Us
We offer excellent employment opportunities to new and existing staff. We aim to be a model employer by embedding best HR practice and supporting new ways of working. We pride ourselves on offering good working conditions, job security, lifelong learning, fair pay and benefits, staff involvement, and a balance between work and personal life. We enjoy a forward-thinking and innovative culture and our vision is to have healthy people, living healthy lives in healthy communities. We understand the only way to deliver this is to have the right people with the right skills. Here is a summary of some of the benefits and services which are on offer to staff: 27 days paid minimum holiday and bank holiday entitlement Sick pay policy Occupational health services including staff counselling services Flexible working and family-friendly policies Flexible retirement and retirement vouchers Successful candidates will be subject to a six-month probationary period. Job Responsibilities
Please find attached the detailed job description for further information on the duties and responsibilities of the role. Person Specification
Qualifications
Relevant programme/project management qualifications or equivalent level of experience. Evidence of continuing professional development relevant to role Educated to degree level in a relevant subject or equivalent level qualification or significant experience of working at a similar level in a specialist area. Knowledge and Experience
Significant administrative/secretarial experience including initiating and maintaining office systems. Demonstrable experience in dealing with sensitive and confidential information. Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access. Understanding of Confidentiality and Data Protection Act Knowledge of NHS issues Skills and Abilities
Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/instructions. Ability to work autonomously, under pressure in a busy working environment, with ability to multi-task. Effective team working Minute taking. Ability to maintain confidentiality and trust. Ability to use PC, keyboard and mouse on a frequent basis. Ability to concentrate whilst dealing with frequent interruptions on a regular basis. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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