System Support Officer

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Full time
Location: Liverpool
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Job offered by: Transformation Unit
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Category:
Main area System Support Grade Band 4 Contract 12 months (Fixed Term) Hours 37.5 hours per week (One full time position) Job ref 350-TWS6857941 Employer Mersey Care NHS Foundation Trust Employer type NHS Site Saturn House, Knowsley Business Park, Liverpool, L34 9GJ Town Liverpool Salary £26,530 - £29,114 per annum Salary period Yearly Closing 14/01/2025 23:59 Interview date 23/01/2025 System Support Officer

Band 4

Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect. We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. Job overview

Responsible for the investigation and resolution of any problems reported by users, including advice and fault resolution. Required to interpret and communicate complicated issues to non-IMT staff. Help prepare and update documentation on the configuration, set up and use of the systems. Work on own initiative in the knowledge that other application specialists are available for reference, either within the PO or within iMerseyside. Involvement in the preparation of information for meetings. Accurately update all incidents in the incident management system in a timely manner. Assist in providing 2nd line support for other systems which are maintained by the System Support Team and thus reduce key person dependencies within the team. Organise own work and will need to be responsive to variable workloads and interruptions from other staff. Assist in the testing and quality assurance for systems, or changes, that need to be presented to Change Advisory Board. To work closely with other disciplines within Informatics Merseyside including Programme Team, Business Change and Training, especially during the planning, specifying, reviewing, updating, upgrading of systems. Work with end users to configure the system to help them with the way they work, initiating changes and meeting with users to work through changes. Main duties of the job

Responsible for the investigation and resolution of any problems reported by users, including advice and fault resolution. Required to interpret and communicate complicated issues to non-IMT staff. Help prepare and update documentation on the configuration, set up and use of the systems. Work on own initiative in the knowledge that other application specialists are available for reference, either within the PO or within iMerseyside. Involvement in the preparation of information for meetings. Accurately update all incidents in the incident management system in a timely manner. Assist in providing 2nd line support for other systems which are maintained by the System Support Team and thus reduce key person dependencies within the team. Organise own work and will need to be responsive to variable workloads and interruptions from other staff. Assist in the testing and quality assurance for systems, or changes, that need to be presented to Change Advisory Board. To work closely with other disciplines within Informatics Merseyside including Programme Team, Business Change and Training, especially during the planning, specifying, reviewing, updating, upgrading of systems. Work with end users to configure the system to help them with the way they work, initiating changes and meeting with users to work through changes. Person specification

Qualifications

The post-holder requires a level of knowledge equivalent to a HNC/Diploma, ECDL or equivalent, which may be satisfied by a combination of qualifications and/or experience Prince 2 Foundation ITIL Foundation Knowledge/Experience

Experience of working as part of a team involved in Patient Administration Systems Experience supporting Trust wide systems (including clinical systems) Knowledge of working practices/areas where systems are used (including clinical systems) Experience of working within a project using PRINCE2 Experience of using Microsoft Office applications Use of Microsoft Project, and Visio Awareness of NHS data definitions, standards and policy Skills

Experience of communicating issues to non-technical staff To contribute in workshops and meetings, including making occasional presentations to groups of staff Ability to work unsupervised and able to manage own time and workload Excellent organisational skills and ability to react to changing requirements Experience of working with external organizations over service issues Demonstrate ability to make judgments based on the analysis and investigation of issues Values

Accountability Responsive to service users Engaging leadership style Transparency and honesty Discreet This job description is intended as an outline indicator of general areas of activity and will be reviewed in light of the changing needs of the Trust in consultation with the post holder.

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