Tail Lift Engineer

An excellent opportunity has become available for a Mobile Vehicle Tail Lift Engineer covering the Slough/Reading area. This role would suit an experienced Transport Tail Lift Engineer, although consideration would be given to experienced Motor Vehicle Technicians looking to get into the Transport Tail Lift Industry. Reporting into the Regional Business Manager, you will work as part of a team of Mobile Tail Lift Engineers. The focus will be the Maintenance and Repair of equipment used on large distribution vehicles. Our customers are even busier than ever before, so providing high levels of customer care is paramount for the success of our business as well as all of our employees. The role duties include: Duties and Responsibilities Installation, servicing and repair of tail lift, double deck, VBG, Shutter door equipment, limiting costs of stock used on contract accounts and maximising revenue generation in all areas. Optimise and maintain engineer van stock to maintain and enhance service delivery to MFS customers. Ensure relevant safety checks are carried out on the company van on a daily basis. Maintain product and customer requirements knowledge to meet ISO9002 standards at all times. To liaise with central control and/or the service centre with regard to job start and completion times, downtime and overtime authorisation; cost updates and customer purchase orders. Complete all relevant paperwork and on-line (PDA) requirements enabling central control and invoicing to maintain a high standard of customer interface – keeping the customer informed. Assist with planning of installations and undertake installations and commissioning. Ensure adherence to company procedures in line with company policies, Health & Safety procedures and ISO9002 standards. Supervise Apprentices and/or Engineers in Training (EIT) where applicable. Ensure customer service is a priority, and conduct and corporate image (self, van, tools, spares) are first rate. Promote and generate business with existing or potential customers. Provide technical help or assistance to customers and other MFS personnel as required. Undertake company training (at our dedicated training centre in Aldridge, Birmingham) and self-development through attendance on manufacturers' courses, company online courses (E-Learning) certification processes. Perform other duties and projects which correspond to the general character of the position. Experience: Extensive experience as a Tail lift/Commercial Engineer. Commercial experience on electro-mechanical systems including engines, compressors and hydraulics. Able to work on own initiative in a safe and professional manner, maintaining customers' units and Company property to the highest standards. Education / Certification Educated to GCSE level or equivalent, including Maths and English Language. Understanding/experience in repairing/diagnosing of hydraulics. Welding certification. STE/Weight Test Certification. NVQ Level hydraulics/electrics (desirable) or equivalent experience of working to manufacturers' standards. IT literate (Microsoft Office), able to use a palmtop computer (with training). Excellent interpersonal, communication skills and relationship-building skills. Methodical and systematic approach to work. Commitment to high standards of customer service and professionalism. Punctuality, efficient and target-driven. Additional Information UK driving licence. Travel required, van & major tools supplied along with Company Fuel Card, additional payment for overnight stays (for training). You will also be paid door to door i.e. from leaving your home to arriving back home. Needs to be physically fit to perform required tasks. Participation in additional on-call roster, including overtime & premium times paid, working nights and weekends, when required. Marshall Group is an Equal Opportunity Employer Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. Marshall is an independent, family-owned UK company with a diverse portfolio of businesses and a shared commitment to keeping our customers moving forward. Whether that’s supporting global armed forces to deliver mission-critical activities, keeping the UK distribution industry on the road, creating new, sustainable communities where people can live and thrive, or developing the next generations of industry talent – we are incredibly proud to have been

building extraordinary futures

since 1909. Headquartered in Cambridge, we currently employ around 2,000 people across locations in the UK, Northern Europe, North America and the UAE.

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