Talent & Culture Manager

Post reports to: Directors

Responsibilities:

Responsible for the people management of all employees, including seasonal and variable contracted employees, leading on all HR related matters.

It is essential that the successful candidate has experience of the hospitality sector.

Main areas of responsibility

Recruitment and onboarding

• overseeing fair and best practice throughout the recruitment process.
• advising and supporting managers on best practice and interview techniques.
• preparing offer of employment letters and contract of employment.
• collecting references.
• managing the onboarding process.

Retention

• develop and maintain a strong culture that leads to improved team retention across the Group.
• periodically calculate retention rates and ensure in line with expectations.

Training and Development

• work with Line Managers to identify training and development requirements.
• mentor/coach Line Managers in best practices.
• review and evaluate training.
• manage the mandatory Health and Safety training modules (currently FLOW).
• ensure all team one to ones and probation meetings are held in a timely and professional manner.

Employee Relations

• first point of contact for all employee related issues.
• ensure all policies and procedures reflect current legislation.
• support and mentor managers with capability/disciplinary issues.
• lead on internal communication initiatives helping managers embed change requirements.

Reward and Recognition

• manage the Employee of the Month award.
• analysis and development of employee surveys.
• develop and manage wellbeing initiatives.
• oversee quarterly newsletter to improve communication with the team at all levels.
• ensure regular team events are diarised and promote attendance from all within the business.

External Relationships

• create relationships with local learning establishments, apprentice providers and universities to bring talent into the business.
• drive the Charitable agenda, specifically young people and work initiatives.

Other duties include:

Office management

• ensure office rules are upheld.
• manage office supply levels.
• liaise with external provider to ensure IT requirements are delivered.
• support the Estates General Manager where necessary.

Payroll

• add new starter information to the payroll system.
• add employee changes to the payroll system.
• work with Finance team to manage the payroll process.

Compliance

• To adhere to all company Health and Safety rules and regulations at all times.
• To adhere to all Company policies and procedures at all times.

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