The Trust is seeking to recruit a Team Administrator to join the West Dorset Steps 2 Wellbeing team.
The service provides a range of Step 2 and Step 3 psychological therapy options including Low and High-Intensity CBT, Psycho-educational groups, and Counselling.
We are looking for a full-time (37.5 hours per week, Monday - Friday) Team Administrator who will be able to ensure a confidential, efficient, and comprehensive administrative service is provided to the Steps to Well-being clients and staff. The successful applicant will need to be able to work one evening shift per week.
This is an excellent opportunity for someone with the appropriate skills, including the ability to manage a high volume of incoming calls to our contact centre, occasionally handle distressed clients, and provide a high level of customer care, to join a highly motivated and committed team.
The successful applicant will be enthusiastic, self-motivated, and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database that requires input and questioning of client information, and previous experience working in a busy office environment. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
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The service provides a range of Step 2 and Step 3 psychological therapy options including Low and High-Intensity CBT, Psycho-educational groups, and Counselling.
We are looking for a full-time (37.5 hours per week, Monday - Friday) Team Administrator who will be able to ensure a confidential, efficient, and comprehensive administrative service is provided to the Steps to Well-being clients and staff. The successful applicant will need to be able to work one evening shift per week.
This is an excellent opportunity for someone with the appropriate skills, including the ability to manage a high volume of incoming calls to our contact centre, occasionally handle distressed clients, and provide a high level of customer care, to join a highly motivated and committed team.
The successful applicant will be enthusiastic, self-motivated, and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database that requires input and questioning of client information, and previous experience working in a busy office environment. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
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