Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team.
Purview of a Team Lead in Sort Centre The Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience and business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in both written and oral form. She/he should be able to come up with process improvements and drive them through completion.
Responsibilities include, but are not limited to: Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. Developing and/or referring to performance metrics to drive team performance and business results. Identifying the business impact of trends and making data-backed decisions. Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers). Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
Key job responsibilities: Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Sort Center network. Responsible for hiring, training, and building a highly motivated workforce for the SC teams, with support from HR and the training team, to meet operational requirements and continuously meet the high bar on quality and productivity. Coordinate with Finance, CS, FC, and Projects team on matters related to SC operations. Continuously improve the SC process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work. Analysis of the data reports to identify performance bottlenecks and improve performance. Implement the formal process control and process improvement mechanisms such as Kaizen (six sigma).
A day in the life: Managing the day-to-day floor operations in the shift. Additionally, ensure all standard operating procedures are followed. Monitor all the key metrics. Carry out regular audits, follow mechanisms, and ensure to motivate the team to bring maximum efficiency and output on the floor.
Minimum Qualifications: Speak, write, and read fluently in English. Experience in an operational role. Knowledge of city topography and road network. Bachelor's degree.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
this link
for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
#J-18808-Ljbffr
Purview of a Team Lead in Sort Centre The Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience and business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in both written and oral form. She/he should be able to come up with process improvements and drive them through completion.
Responsibilities include, but are not limited to: Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. Developing and/or referring to performance metrics to drive team performance and business results. Identifying the business impact of trends and making data-backed decisions. Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers). Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
Key job responsibilities: Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Sort Center network. Responsible for hiring, training, and building a highly motivated workforce for the SC teams, with support from HR and the training team, to meet operational requirements and continuously meet the high bar on quality and productivity. Coordinate with Finance, CS, FC, and Projects team on matters related to SC operations. Continuously improve the SC process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work. Analysis of the data reports to identify performance bottlenecks and improve performance. Implement the formal process control and process improvement mechanisms such as Kaizen (six sigma).
A day in the life: Managing the day-to-day floor operations in the shift. Additionally, ensure all standard operating procedures are followed. Monitor all the key metrics. Carry out regular audits, follow mechanisms, and ensure to motivate the team to bring maximum efficiency and output on the floor.
Minimum Qualifications: Speak, write, and read fluently in English. Experience in an operational role. Knowledge of city topography and road network. Bachelor's degree.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
this link
for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
#J-18808-Ljbffr
