Title: TEAM LEAD CUSTOMER FULFILLMENT LARGE SCALE
Location: Milton Keynes, GB ENERGY THAT CHANGES:
Innovative and sustainable key technologies are prerequisites for renewable energy supply. More than 3,000 employees from 18 countries work to ensure that SMA is actively helping to promote the production and development of PV system technology worldwide. Would you like to play a part in shaping the energy supply of the future? Welcome to SMA. be energy.
Your energy can thrive with us. Respond to changes in an active, bold and targeted way. be flexible.
Conditions can change, so our work schedule models offer you a solution. be family.
A sense of community and camaraderie is important to us. We offer work-life-balance. The Teamlead Customer Fulfillment for the Segment Large Scale is responsible to provide direction and Leadership to achieve our company and business goals. They further take over the responsibility to drive the Field Service Engineers to work as a team in a customer and process-oriented way with an end-to-end perspective. In this role, you are responsible to ensure excellent support on all utility solutions and maintain SMA commercial inverters as well as contracted sites in the field. Furthermore, you act as an escalation point for the Field Service Engineers. The Teamlead is responsible for regularly updating the Country Director of ongoing business matters, analytics, and focus topics of the team. Primary duties / responsibilities Lead, monitor performance and give guidance to the Service Team Large Scale Evaluate training needs and provide training sessions for SMA Field Service Engineers and SMA partners Support the implementation of Bluenotes in your country Monitor and maintain Service tickets along the escalation hierarchy, initiate Regional Service Expert involvement where necessary Active support of the respective Country Director on technical, organizational and ad hoc matters arising within the Service department Contribution on corporate and business goals and proactively leading the organization to continuous improvement in terms of structure, processes and strategy Provide excellent Leadership skills to the Team in terms of promotion of high potentials, career development paths and ensuring a framework of collaboration based on SMA’s values Providing and monitoring KPI’s and costs analytics as well as reporting to the Country Director and initiate measures according to the analytics, if necessary Ensure a detailed knowledge base for SMA’s Large Scale inverters and solutions within the organization Manage Health & Safety requirements on and off site and manage the implementation and reviews of policies Support Sales colleagues in Service topics by attending customer meetings Required relevant professional experience Bachelor’s degree in electo-technical field / 18th Edition Certification Requires 3 or more years of professional customer service experience Deep knowledge in installation, repair and maintenance of electrical plants or installations in the field of power electronics Other specialized skills Excellent communication skills and ability to interact with customers in a positive and professional manner Strong interpersonal, communication and leadership skills and demonstrated ability to motivate, build trust, gain support with intercultural competence Highly customer and success-oriented with an end-to-end understanding process orientation and mindset High willingness to travel. #bethechange
We look forward to receiving your application. Your contact is Amy Cartwright. * SMA is committed to diversity and equal opportunity - unattached of gender, age, origin, religion, disability or sexual orientation.
#J-18808-Ljbffr
Location: Milton Keynes, GB ENERGY THAT CHANGES:
Innovative and sustainable key technologies are prerequisites for renewable energy supply. More than 3,000 employees from 18 countries work to ensure that SMA is actively helping to promote the production and development of PV system technology worldwide. Would you like to play a part in shaping the energy supply of the future? Welcome to SMA. be energy.
Your energy can thrive with us. Respond to changes in an active, bold and targeted way. be flexible.
Conditions can change, so our work schedule models offer you a solution. be family.
A sense of community and camaraderie is important to us. We offer work-life-balance. The Teamlead Customer Fulfillment for the Segment Large Scale is responsible to provide direction and Leadership to achieve our company and business goals. They further take over the responsibility to drive the Field Service Engineers to work as a team in a customer and process-oriented way with an end-to-end perspective. In this role, you are responsible to ensure excellent support on all utility solutions and maintain SMA commercial inverters as well as contracted sites in the field. Furthermore, you act as an escalation point for the Field Service Engineers. The Teamlead is responsible for regularly updating the Country Director of ongoing business matters, analytics, and focus topics of the team. Primary duties / responsibilities Lead, monitor performance and give guidance to the Service Team Large Scale Evaluate training needs and provide training sessions for SMA Field Service Engineers and SMA partners Support the implementation of Bluenotes in your country Monitor and maintain Service tickets along the escalation hierarchy, initiate Regional Service Expert involvement where necessary Active support of the respective Country Director on technical, organizational and ad hoc matters arising within the Service department Contribution on corporate and business goals and proactively leading the organization to continuous improvement in terms of structure, processes and strategy Provide excellent Leadership skills to the Team in terms of promotion of high potentials, career development paths and ensuring a framework of collaboration based on SMA’s values Providing and monitoring KPI’s and costs analytics as well as reporting to the Country Director and initiate measures according to the analytics, if necessary Ensure a detailed knowledge base for SMA’s Large Scale inverters and solutions within the organization Manage Health & Safety requirements on and off site and manage the implementation and reviews of policies Support Sales colleagues in Service topics by attending customer meetings Required relevant professional experience Bachelor’s degree in electo-technical field / 18th Edition Certification Requires 3 or more years of professional customer service experience Deep knowledge in installation, repair and maintenance of electrical plants or installations in the field of power electronics Other specialized skills Excellent communication skills and ability to interact with customers in a positive and professional manner Strong interpersonal, communication and leadership skills and demonstrated ability to motivate, build trust, gain support with intercultural competence Highly customer and success-oriented with an end-to-end understanding process orientation and mindset High willingness to travel. #bethechange
We look forward to receiving your application. Your contact is Amy Cartwright. * SMA is committed to diversity and equal opportunity - unattached of gender, age, origin, religion, disability or sexual orientation.
#J-18808-Ljbffr
