Contract Type:
Permanent Working Hours & Shift Details:
0600-1700, 0800-1900 on a rotational 4 on 4 off shift pattern. Will also be expected to work night shift patterns 1900-0600 to cover annual leave, training and sickness as required including at short notice. Worker Type:
Onsite Worker Salary:
Grade G - Starting Salary is £35,235 (Level one) rising to £37,938 (Level four) Location:
Harvey Road We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. About the Role: The primary purpose of this role is to provide leadership to the Assistive Technology Team. The Team Leader will supervise and motivate the team to provide the highest quality range of services at all times to customers. This will include the provision of training and support to the Assistive Technology Team. The Team Leader will always lead by example and, with the Nottingham on Call Business Manager and the AT Development Manager, support in developing and delivering a range of innovative solutions to meet customer needs. About You: The ideal candidate will have: Experience of or have the skills to fully manage, coach and support teams, preparing delegating and implementing daily work schedules to facilitate the effective achievement of call volumes and priority calls. Experience of or have the skills to implement recording systems, monitoring actions and outcomes to measure and monitor performance of service delivery. Experience of or ability to monitor SLA to ensure service standards are maintained, including dealing with non-conformance issues. Ability to demonstrate self-motivation, and effectively organise and prioritise own workload, using own initiative to ensure that tasks are completed in an efficient and timely manner. Ability to prioritise the work of the service area and manage the process of change. Good communication and interpersonal skills with a proven ability to communicate complex and sensitive issues effectively, including active listening and questioning to a wide range of customers. Essential Requirements: Full UK Driving Licence This post is subject to an Enhanced DBS check Please note: Full training on installing Telecare equipment will be provided. At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. Closing Date:
2 February 2025 - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interview Date:
Likely to be held on 17th February 2025. – Please note this is subject to change. If you have any technical issues when completing your application, please contact our Employee Service Centre:
Employee Service Centre . By applying to this job, you agree to our
Terms & Conditions .
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Permanent Working Hours & Shift Details:
0600-1700, 0800-1900 on a rotational 4 on 4 off shift pattern. Will also be expected to work night shift patterns 1900-0600 to cover annual leave, training and sickness as required including at short notice. Worker Type:
Onsite Worker Salary:
Grade G - Starting Salary is £35,235 (Level one) rising to £37,938 (Level four) Location:
Harvey Road We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. About the Role: The primary purpose of this role is to provide leadership to the Assistive Technology Team. The Team Leader will supervise and motivate the team to provide the highest quality range of services at all times to customers. This will include the provision of training and support to the Assistive Technology Team. The Team Leader will always lead by example and, with the Nottingham on Call Business Manager and the AT Development Manager, support in developing and delivering a range of innovative solutions to meet customer needs. About You: The ideal candidate will have: Experience of or have the skills to fully manage, coach and support teams, preparing delegating and implementing daily work schedules to facilitate the effective achievement of call volumes and priority calls. Experience of or have the skills to implement recording systems, monitoring actions and outcomes to measure and monitor performance of service delivery. Experience of or ability to monitor SLA to ensure service standards are maintained, including dealing with non-conformance issues. Ability to demonstrate self-motivation, and effectively organise and prioritise own workload, using own initiative to ensure that tasks are completed in an efficient and timely manner. Ability to prioritise the work of the service area and manage the process of change. Good communication and interpersonal skills with a proven ability to communicate complex and sensitive issues effectively, including active listening and questioning to a wide range of customers. Essential Requirements: Full UK Driving Licence This post is subject to an Enhanced DBS check Please note: Full training on installing Telecare equipment will be provided. At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. Closing Date:
2 February 2025 - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interview Date:
Likely to be held on 17th February 2025. – Please note this is subject to change. If you have any technical issues when completing your application, please contact our Employee Service Centre:
Employee Service Centre . By applying to this job, you agree to our
Terms & Conditions .
#J-18808-Ljbffr
